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By Bernard Choi
You can call Cesar Capalungan a personal shopper for the world's airlines.
He roams the aisles of a warehouse in Kent, Wash. looking for the exact set of components a carrier needs to modify or repair an airplane.
"There's a lot of different type of parts," Capalungan said as he checked a part off an airline's wish list recently. "We have to pick the right ones and meet the customer's deadline."
This warehouse is just one slice of Boeing's multi-billion business that provides commercial aviation services. There is a group that trains pilots and crew, a group that offers real-time engineering advice, a group that provides aeronautical charts, just to name a few. The entire unit serves as a one-stop-shop to help keep airplanes flying.
Over the next 20 years, airlines are projected to need $1.5 trillion dollars in services.
"The whole name of the game is to have the right mechanic with the right piece of technical information with the right part in the right place," said Lou Mancini, senior vice president of Boeing Commercial Aviation Services.
The services unit accounts for 15 percent of the annual revenues in Boeing's commercial airplanes unit. Over the next 20 years, airlines are projected to need $1.5 trillion dollars in services.
Watch the video above to see how Capalungan's team customizes each order to help an airline speed up a modification project. Also, check the 'Related Content' section on the right to see how a Boeing team converts a 747-400 passenger jet into a freighter airplane, while another team repairs a jetliner that was in a big fender-bender.