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Field service reps: Away for the holidays

Boeing field service representatives supporting a customer in Afghanistan prepare to test a ScanEagle unmanned airborne system

Boeing

Boeing field service representatives supporting a customer in Afghanistan prepare to test a ScanEagle unmanned airborne system.

Hundreds of Boeing employees won’t be home for the holidays this year because of the jobs they do. They are field service representatives (FSRs) -- Boeing employees who provide support around the world, from Japan to Afghanistan, to customers who use Boeing products.

They live and work with the customers, and when it comes to the holidays, they celebrate with them. FSRs can be stationed with customers for weeks, months or even years at a time, and the deployments can be challenging. Many FSRs have military backgrounds, most of them request their location and job, and all of them provide a key service to customers.

“I was deployed here previously and I felt I had pretty good rapport with the customer, so I came back based on that,” said Chris Stark, a Boeing FSR supporting a customer in Afghanistan.

Chris Stark, a Boeing field service representative supporting a customer in Afghanistan, tests a ScanEagle unmanned airborne system prior to launch

Boeing

Chris Stark, a Boeing field service representative supporting a customer in Afghanistan, tests a ScanEagle unmanned airborne system prior to launch.

To view a video report, click the image above.