Customer Service

Field Service

At the forefront of the Boeing global support team

Aviation is a global, round-the-clock business. Boeing has developed a worldwide infrastructure to support airline schedules, resolve technical difficulties, provide quick access to technical information and deliver vital products and services when and where they're needed.

At the forefront of the Boeing global support team are more than 300 field service representatives nearly 60 countries. Highly qualified and experienced, they help customers keep their Boeing fleets in safe and profitable service, provide timely on-site technical advice and help assure a smooth introduction of new Boeing jetliners.

The field reps can marshal the full resources of The Boeing Company, including the in-depth expertise of service engineering specialists. Service engineers focus on preventing and resolving in-service technical problems. They have access to all commercial engineering data, and they share fleetwide information with customers via our Web portal.