Boeing Operations Centers
24/7/365 Operations Center
Leading the industry with around-the-clock customer service
The Boeing Commercial Airplanes Operations Center assists airline customers with urgent technical problems, engineering issues, and maintenance requirements 24 hours a day, 7 days a week, 365 days a year. It is dedicated to around-the-clock customer support of the current fleet of some 12,000 Boeing and McDonnell Douglas airplanes.
The Operations Center provides comprehensive airplane support services to handle structures, systems, and maintenance issues, among others. With Boeing experts in flight operations, spare parts, and maintenance engineering, the center supports customers with speed, ease, and a positive attitude.
Similar to airline operations or control centers, Boeing staffs its center with a mix of engineering and technical experts to address any question, issue, or problem whenever an airline calls for help.
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China Service Center
In China, by China, for China
The new Boeing China Service Center provides enhanced product support to China's growing commercial aviation industry.
Opened Oct. 11, 2011, the service center comprises highly qualified pilots and experts in flight operations, spare parts, and maintenance engineering who are dedicated full-time to serving airlines in China. With Beijing-based experts who are fluent in Chinese and knowledgeable about customers' concerns and issues, the team enhances Boeing's day-to-day support of more than 800 Boeing airplanes currently in service in China.
Boeing projects that China's demand for air travel will grow at an annual rate of 7.6 percent during the next 20 years, creating the need for more than 5,000 new airplanes by 2030.
The Boeing China Service Center works closely with the Boeing engineering teams in Seattle, Wash., and Long Beach, Calif., on unique customer requirements and to develop products and services to further the reliability, efficiency, and safety of the Chinese commercial airline fleet.