As Senior Vice President for Commercial Aviation Services, Lou Mancini is the leader for Boeing's commercial airplane customer support and after-market products and services. The organization provides customer support for more than 12,000 Boeing airplanes and consists of four services businesses, including wholly-owned subsidiary companies Aviall and Jeppesen.
More than 12,000 worldwide employees provide a wide range of services, including material management solutions, airplane conversions, upgrades and repairs, flight navigation and operational systems and training solutions. These capabilities are part of a comprehensive portfolio of services, support and solutions collectively known as the Boeing Edge.
Mancini joined Boeing as vice president of Maintenance Services in March 2002. He managed the unit of Commercial Aviation Services responsible for airplane maintenance information, engineering and planning, airplane recovery services, component maintenance and Boeing subsidiaries Continental DataGraphics and AeroInfo Systems.
Previously, Mancini was vice president of Engineering and Technical Support for United Airlines, based at the company's maintenance center in San Francisco. In that position since 1995, Mancini managed 1,000 professionals in the engineering and training departments. Prior to this position, he was general manager of Engineering and director of Maintenance Automation. He began his career at United in 1985 as director of Maintenance Analysis and Research.
In 1991, Mancini joined Northwest Airlines as vice president of Technical Operations, based in Minneapolis. He also served as vice president of Engineering, Inspection and Quality Assurance at Northwest before returning to United in 1995.
Before joining the airline industry, Mancini held management positions at Shell Development Co. in Houston and Chevron in San Francisco.
Mancini is active in civic and industry affairs. He was appointed to the board of the Museum of Flight in 2011. From 2004 to 2010, he served on the board of the Pacific Science Center in Seattle, and was named a Royal Aeronautical Society Fellow.
In 2006, Mancini received an outstanding achievement award from Overhaul & Maintenance magazine for his work in improving Boeing's response to urgent airline issues. In 1999, the Air Transport Association presented him with its "Nuts & Bolts" award for leadership in maintenance and engineering.
In 1994, Mancini was given the Radio Technical Commission for Aeronautics achievement award for chairing an industry/government task force charged by the U.S. Federal Aviation Administration (FAA) to streamline airline operations and reduce costs. He also served as a member of the FAA advisory committee for Research and Development and chaired a committee on aircraft safety. Mancini also served on the board of Aeronautical Radio Inc., a company providing communication and engineering services to the aviation industry, headquartered in Annapolis, MD.
Mancini also has served on the board of the San Francisco Bay Area Junior Achievement and on the advisory board of the College of Engineering at the University of Illinois at Champaign-Urbana.
Mancini earned a doctorate and master's degree in operations research from Stanford University, and also holds a bachelor's degree in general engineering from the University of Illinois at Champaign-Urbana.