Our philosophy is simple: We listen to our customers. And once
we’ve done that, we listen some more. Our ability to add value to
a customer’s airplane through a retrofit package depends on whether
we understand our customers’ needs. If we understand these needs,
we can transform them into revenue-generating improvements.
Here’s how we do it. First, Boeing Airplane Services has its own
dedicated resources. In the past, Boeing engineers had to balance
in-production work with retrofit requests. Naturally, new airplanes
for our customers were their priority. Today, though, we can devote
more time to master change kit proposals, and our turnaround times
for those are dropping. We can still do better in other areas, however.
My personal goal is for Boeing Airplane Services to give customers
a definitive answer to their questions within 72 hours, depending
on project size and complexity.
Second, we have the right people to properly and quickly complete
the job. Engineers in Puget Sound, Long Beach, and Wichita are already
working on customer projects. Program management engineers oversee
all our engineering operations and bring a special focus to the
business. Their job is to quickly move a customer’s request from
inquiry to contract to final product. We have organized this business
to be fast and still provide high-quality airplane improvements.
Our engineers can access all proprietary test and flight data collected
during and after the airplane’s production. We use these data to
ensure that airplane improvements meet Boeing standards and qualify
for prompt regulatory certification.
Finally, we’re focused on adding value to each airplane. We want
to turn a customer’s $100,000 retrofit investment with Boeing Airplane
Services into a $200,000 payoff. We also offer customers multiple
conversion and upgrade activities concurrently, reducing the total
downtime. The success of our business depends on whether customers
benefit from our products and services. If they do, we know they
will come back.
We are excited to be in business and look forward to the potential
growth this market shows. We have talented, dedicated people and
the engineering and technical resources of The Boeing Company behind
us. For you, our customers, we are confident that Boeing Airplane
Services will provide the world’s finest and most competitive engineering
and modification capability.
SEE RELATED ARTICLE IN THIS ISSUE -- ED.