information so that users can readily navigate from one area of
the site to another, thereby saving time and helping to ensure that
transactions are accurate. For example, if a user searches Boeing
service bulletins and then wants parts purchasing information, an
automated linkage helps the user identify relevant parts, obtain
part information (e.g., part descriptions, inventory, and interchangeability),
and order the parts (fig.
users with a number of self-service tools that enable them to use
the site to do business directly with Boeing. For instance, customers
can use the Repair and Exchange Services product to find Boeing
service centers, where Boeing avionics and
components can be sent for repair (fig.
5). Users also can search the Repair Capability database by
entering the part number or partial part number of the component
to be repaired. In addition, users can inquire about parts not currently
listed in the database and find information on component exchange
programs, customized training, and consulting services.
The Technical Media Tracking
application (fig. 5) allows
operators to view their distribution plan and revision schedules
for Boeing commercial airplane technical documentation. Operators
can view a list of the documents they receive, including the delivery
format (e.g., paper, microfilm, digital, online), and determine
quantities being sent to a particular shipping address. Technical
Media Tracking also allows operators to check and update shipping
information, track shipments, and update addresses on line. In addition,
it allows them to list all online maintenance and repair products
that are available over the Internet through MyBoeingFleet.