expedite the processing of airplane warranty claims from our airline
customers, Boeing launched an online warranty claim service on the
web portal in August of last year. This new service allows airline
employees to enter pertinent information directly into the warranty
claim section of MyBoeingFleet
by using point and click options.
The online service eliminates
the need for Boeing to collect and distribute data, which would
be manually rekeyed into the Boeing system. This minimizes the chance
for error and reduces the typical seven-day processing cycle by
as many as two days. Airlines who previously relied on the telephone,
faxes, the postal service, and e-mail to transmit warranty claims
now can streamline or even eliminate their office procedures supporting
In its first quarter
of operation, the warranty claims site received 11,000 hits. On
average, the time for processing these claims on line was 20 percent
shorter than under the traditional system. More than 50 airlines
now are making claims on linea number that we expect to increase
to more than 100 by the end of 2002. By that time, we estimate that
we will be processing more than 75 percent of claims on line each
Advantages of the online
ability to attach documents and photographs
- The ability to enter
claim information and save the document in the system before submitting
it to Boeing.
- Automated tracking
of warranty information.
- Immediate claim receipt
- Fewer delays in receiving
Claim information such
as claim status, claim disposition, open and close dates, credit
memo numbers, credit amounts, and credit dates is available on line
24 hours a day. Historical claim information also is available and
can be retrieved by claim number, submittal date, service bulletin,
part number, or airplane number. In addition, an easy-to-use online
look-up page provides warranty contact information for our vendors
and a direct link to their web sites for ease in filing supplier
Our new online warranty
claim system is designed to give our airline customers a more efficient
way to enter and track warranty claims. The results are faster turnaround
and response times and fewer duplicate airline submittal processes.
We are excited about
our new e-business developments and the opportunities they present
to enhance our airline customers' business. We are committed to
implementing new and improved ways for our customers to submit claims.
If you do not already have a MyBoeingFleet account, you can obtain
access to the online warranty claim service by contacting MyBoeingFleet
by e-mail at DDCS@boeing.com.