goal at Boeing Commercial Airplanes is to assist you, our valued
airline customer, in building, sustaining, and improving a safe,
secure, and efficient transportation system. To that end, we have
made several changes at Commercial Aviation Services based on what
many of you told us during recent visits.
First, we have created
four vice-president-level positions in the area of customer support.
These leaders will serve foremost to build and sustain our priceless
relationships with you. Their most important roles are to understand
what you need and then to facilitate your success. These new vice
- Dan da Silva, Europe.
- Tom Basacchi, the
- Marty Bentrott, Middle
Russia, and South Asia-Pacific.
The vice presidents will
work closely with you and with the new groups that now compose Boeing
Commercial Aviation Services. We have set up these groups to support
you in the areas of flight operations, maintenance operations, spares,
training, and technical services and modifications. These groups
are the outcome of consolidating Boeing services that are similar
or complementary to package them together for you. For example,
Maintenance Services includes maintenance information, engineering,
and planning; airplane-on-ground support; recovery and modification;
component maintenance; and subsidiaries Continental Graphics Corp.
and Aero Info Systems, Inc. Technical Services and Modifications
involves service engineering, interiors and in-flight entertainment,
avionics, and passenger-to-freighter modifications. Flight Services
encompasses crew information services, flight operations engineering,
airport support, disruption management, airframe systems and performance,
and the subsidiaries Jeppesen Sanderson, Inc., and SBS International.
These changes in Boeing
Commercial Aviation Services reflect our commitment to you. We believe
that simplifying our support structure will make it possible for
us to be even more helpful. And thats what defines success
for ushelping you be successful. Please let us know whether
or not we are succeeding!