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Publication of Aero magazine was suspended with the July 2003 edition. Please browse our archive.

Field Service Representatives

Boeing operates the industry's largest field service organization. Field Service provides Boeing customers with timely, on-site technical advice and can call upon any Boeing Commercial Airplanes technical resource to resolve operator problems.

24-Hour Airline Support
If your Boeing Field Service representative cannot be reached, support is available at the following numbers 24 hours a day:

Rapid Response Center
Boeing-designed airplanes:
Phone 206-544-7555
Fax 206-544-9084

Technical Support Desk
Douglas-designed airplanes:
Phone 562-497-5801
Fax 206-544-0641

Spares orders/quotes:
Information 206-662-7141
Spares AOG 206-662-7200
Douglas AOG 562-593-4226

Contact your region's Boeing Customer Support vice president to facilitate support in the areas of flight services, maintenance services, spares, training, and technical services and modifications.

The Americas
Tom Basacchi
Phone 206-766-1121
Fax 206-766-2205
E-mail thomas.l.basacchi@boeing.com

Asia-Pacific
Bruce Dennis
Phone 206-766-2309
Fax 206-766-1520
E-mail bruce.c.dennis@boeing.com

Europe
Daniel da Silva
Phone 206-766-2248
Fax 425-237-1706
E-mail daniel.c.dasilva@boeing.com

Middle East, Africa, Russia, and South Asia-Pacific
Marty Bentrott
Phone 206-766-1061
Fax 206-766-1339
E-mail martin.a.bentrott@boeing.com

 
City Representative Phone
Region 1. United States/Central and South America
DIRECTOR D. KRUG 817-358-2006
ATLANTA (CQT) W. ELLIS 404-530-8674/8678
ATLANTA (DAL) F. PIASECKI 404-714-3129
BOGOTA M. DICKINSON 57-1-413-8218/8128
BUENOS AIRES (ARG) M. SNOVER 54-11-4778-3250
CHICAGO (AAL) L. KUHN 773-686-7433
DALLAS/FT. WORTH (AAL) C. FOX
972-425-6206
DALLAS/FT. WORTH (DAL) D. ROOT 972-615-4539
DALLAS (LOVE FIELD) R. PETERSON 214-792-5862/5887/
5911
FORT WORTH C. PARAMORE 817-224-0560/0561/
0564
HOUSTON C. ANDERSON 713-324-3611
HOUSTON (HOBBY) D. HENDRICKSON 713-324-4192/3611
KANSAS CITY J. CONNELL 816-891-4441
LOUISVILLE A. ANDRUS 502-359-7679
MEMPHIS D. SCHREMP 901-224-4839
MIAMI R. LARSON 786-265-8288
ORLANDO D. PEMBLE 407-251-5906
ORLANDO (BBJ) F. GARDINER 407-877-4030
PORT OF SPAIN L. RICHARDSON 868-669-0491
RIO DE JANEIRO J. BARTASHY 55-21-3393-8343
SANTIAGO R. FARNSWORTH 56-2-601-0171
SAO PAULO L. ANGLIN 55-11-5092-3936
TULSA J. ROSCOE 918-292-2404/2707
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City Representative Phone
Region 2. United States/Canada/Mexico
DIRECTOR
J. RUSSELL 650-877-0181
CALGARY J. FITZHUM 403-444-6268
CHARLOTTE T. PRICE 704-359-2049
COLUMBUS (BBJ) D. KOPF 614-239-2461
INDIANAPOLIS (AAT) T. BRYAN 317-282-5700
INDIANAPOLIS (UAL) R. WEBB 317-757-2299
LONG BEACH D. MILES 562-528-7248
MEXICO CITY (AMX) M. VANOVER 52-555-133-5288/
5289
MEXICO CITY (CMA) H. CONNOLLY 52-555-762-0167
MILWAUKEE T. PLANT 414-294-5093
MINNEAPOLIS C. BARREA 612-726-2691
MONTREAL T. MORRIS 514-422-6100/6839
NEW YORK M. MURBACH 718-995-9707
OAKLAND G.SMAHA 510-562-8407
PANAMA CITY S. FRIMER 507-238-4296 x4366
PHOENIX S. STILLWELL 480-693-7074/7075/7179
PITTSBURGH R. LEHNHERR 412-472-7277/7279
SAN FRANCISCO K. STANDERFER 650-877-0181
SANTA BARBARA (BBJ) S. LENICKA 805-639-0047
SEATTLE/TACOMA D. INDERBITZEN 206-392-9803
VANCOUVER D. BAYS 604-276-3739/5351
WILMINGTON G. JOHNSON 937-382-5591x2736
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City Representative Phone
Region 3. South and Central Europe
DIRECTOR J. HILL 39-06-5601-0135
ATHENS
B. OANI 30-210-353-6317/
3616/3614
BERLIN (BER) F. WIEST 49-30-3434-3951
BERLIN (GER) R. LOPES 49-30-4101-3895
BRUSSELS C. GILLIAM 32-2-723-4822/4838
BUCHAREST S. OAKES 40-21-204-1829
BUDAPEST R. HORTON 36-1-296-6828
FRANKFURT (DLH) J. HARLE 49-69-695-81280
GENEVA (BBJ) D. STUBBS 41-79-759-7428
HAMBURG TBD 49-40-5070-3040/3630
HANOVER R. ANDERSON 49-511-972-7387
LANARCA S. MURA 357-4-815700
LUXEMBOURG J. ERICKSON 352-4211-3399
MADRID H. MORRIS 34-91-329-1755
PALMA (DE MALLORCA) C. GREENE 34-971-789-782
PARIS (CDG) C. NIENHUIS 33-1-4975-2246
PARIS (ORY) A. ADIBI 33-1-4862-4192
PRAGUE M. COFFIN 42-02-2056-2648
ROME J. HILL 39-06-6501-0135
VIENNA L. RAHIMANE 43-1-7000-75010
WARSAW F. NIEWIADOMSKI 48-22-846-7580
ZURICH K. GOELLNER 41-1-812-6816/7414
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City Representative Phone
Region 4. Northern Europe
DIRECTOR E. BERTHIAUME 44-20-8235-5600
AMSTERDAM (KLM) B. BALACHANDER 31-20-649-8102
AMSTERDAM (TAV) H. SCHUETTKE 31-20-648-4639
COPENHAGEN A. NOVASIO 45-3232-4373
DUBLIN C. LOHSE 353-1-886-3086/3087
GATWICK B. MINNEHAN 44-1293-510465/462972
HELSINKI D. LAWS 358-9-818-6450
LONDON G. VAN DE VEN 44-20-8562-3151
LUTON (BRI) B. DUBOWSKY 44-1582-428-077
LUTON (EZY) R. ADAMS 44-1582-525-869
MANCHESTER J. RAISPIS 44-161-232-6693
OSLO A. HOLIN 47-6481-6598/6613
STANSTED D. JOHNSON 44-1279-825638
STANSTED (RYR) J. MCMAHON 44-1279-666263
STAVANGER E. FALES 47-51-659-345
STOCKHOLM G. OSTLUND 46-8-797-4911
TEL AVIV J. SVEINSSON 972-3-9711147
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City Representative Phone
Region 5. Africa/Mideast
DIRECTOR S. SHERMAN 86-20-8659-7994
ADDIS ABABA J. WALLACE 251-1-610-566
ALGIERS T. ALUSI 213-21-509-378
ALMATY R. ANDERSON 7-727-257-3231
ASHGABAT J. MCBROOM 993-12-51-01-53
CAIRO M. MCPHERSON 20-2-418-3680
CASABLANCA M. CASEBEER 212-22-539-497
DAMMAM R. COLE 966-3-877-4807
DUBAI G. YOUNGBLOOD 971-4-208-5657
ISTANBUL B. NELSON 90-212-662-5284
JEDDAH (SRF) L. GIORDANO 966-2-684-1184
JEDDAH (SVA) A. NOON 966-2-685-5011/5013
JOHANNESBURG A. ORNIK 27-11-390-1130/1131
MUSCAT A. OSTADAZIM 968-519467/510030
NAIROBI R. AMAN 254-2-824659
RIYADH (BBJ) J. RICHARDS 966-1-461-0607
SANAA TBD 967-1-346-125
TASHKENT R. WEBB 998-71-1206572
TUNIS D. MARBLE 216-71-781-996
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City Representative Phone
Region 6. Russia/Southwest Pacific/India
DIRECTOR T. WAIBEL 1-206-544-3450
AUCKLAND R. LOWRY 64-9-256-3981
BRISBANE D. BANKSON 61-7-3295-3139
HONOLULU (ALO) A. MCENTIRE 808-836-7472
HONOLULU (HWI) R. OWENS 808-838-0132
JAKARTA R. TESSIN 62-21-550-8065/1020
KIEV R. SOUTH 380-44-230-0017
KUALA LUMPUR M. STANDBRIDGE 60-3-7846-2569
MELBOURNE E. ROOT 61-3-9280-7296/7297
MOSCOW (ARO) V. SOLOMONOV 7-095-961-3819
MOSCOW (TRX) E. VLASSOV 7-095-937-3540
MUMBAI R. PIOTROWSKI 91-22-2615-7262/7179
NADI H. KIRKLAND 679-672-6071
SYDNEY (IMU) B. PAYNE 61-2-9952-9596
SYDNEY (QAN) W. MAHAN 61-2-9691-7418
TBILSI E. VLASSOV 995-32-922-542
YUZHNO-SAKHALINSK E. VLASSOV 7-095-937-3540
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City Representative Phone
Region 7. Southeast Asia and Japan
DIRECTOR R. NOVA 65-732-9435/9436/9437

BANGKOK

D. CHAU 66-2-504-3493
HO CHI MINH J. BAKER 9011-84-8-845-7600
INCHEON J. NOURBLIN NA
MANILA T. FUJIMAKI 63-2-852-3273
NARITA A. GAYER 81-476-33-0606
OKINAWA E. SADVAR 81-98-57-9216
PUSAN K. CUMMINGS 82-51-325-4144
SEOUL (AAR) J. DEHAVEN 82-2-2665-4095
SEOUL (KAL) G. SMALL 82-2-2663-6540
SINGAPORE A. HAGEN 65-6541-6074
SUNG SHAN R. KOZEL 886-2-2545-2601
TAIPEI (CHI) M. HEIT 886-3-383-3023
TAIPEI (EVA) D. BIZAR 886-3-393-1040
TOKYO (ANA) T. GAFFNEY 81-3-5756-5077/5078
TOKYO (JAL) L. DENMAN 81-3-3747-0085/3977
TOKYO (JAS) R. SAGA 81-3-5756-8737
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City Representative Phone
Region 8. China
DIRECTOR T. LANE 86-10-6539-2299 x1038

BEIJING

K. CHILDS 86-10-6456-1567
CHENGDU G. KING 86-28-8570-4278
GUANGZHOU A. SHAFII 86-20-8659-7994
HAIKOU R. WIGGENHORN 86-898-6575-6734
HONG KONG R. BROWN 852-2-747-8945/8946
JINAN P. LAVOIE 86-531-899-4643
KUNMING T. BRAY 86-871-717-5270
SHANGHAI (CEA) M. PERRETT 86-21-6268-6268 x35156
SHANGHAI (SHA) D. BABCOCK 86-21-6835-8388
SHENYANG L. POSTON 86-24-8939-2736
SHENZHEN S. COLE 86-755-2777-7602
ULAANBAATAR P. KIZER 976-11-984-060
URUMQI D. CANNON 86-991-380-1222
WUHAN M. NOLAN 86-27-8581-8528
XIAMEN Y. LIU 86-592-573-9225
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