Global Customer Support

Aviation is a global, round-the-clock business. Boeing has developed a worldwide infrastructure to support airline schedules, resolve technical difficulties, provide quick access to technical information and deliver vital products and services when and where they're needed.

At the forefront of the Boeing global support team are the company's 275 field service representatives in 65 countries. Highly qualified and experienced, they help customers keep their Boeing fleets in safe and profitable service, provide timely on-site technical advice and help assure a smooth introduction of new Boeing jetliners.

The field reps can marshal the full resources of the Boeing Company, including the in-depth expertise of service engineering specialists. Service engineers focus on preventing and resolving in-service technical problems. They have access to all commercial engineering data, and they share fleetwide information with customers via our MyBoeingFleet.com Web portal.

Service engineers and other technical experts staff the Boeing Rapid Response Center to provide real-time technical advice even during off hours. In instances when an airplane is out of service because of damage or a major technical problem, our incident recovery and repair service is ready to dispatch expert help anywhere in the world.

We also offer global facilities to provide fast and convenient access to support products and services. Eight spare parts distribution centers, 21 flight training facilities and nine component repair centers offer unsurpassed support.

To further improve fleet support, Commercial Aviation Services has developed the air transport industry's most successful business-to-business Web portal, MyBoeingFleet.com. Customers can access the portal as a single point of contact for obtaining virtually all the information they need to maintain and operate their Boeing fleets. Whether ordering spare parts, retrieving technical drawings and service bulletins, collaborating with other carriers on technical issues, sharing fleet data or even filing warranty claims - airlines daily transact a wide range of business via MyBoeingFleet.com.