Overview

Boeing Commercial Aviation Services is committed to the success of the air transport industry, a commitment backed by an unmatched legacy and capability.

Established by Boeing more than 65 years ago, the forerunner of Commercial Aviation Services set the standard for delivering the fundamentals of aviation support -- spares, training, maintenance documents and technical advice. Today, the organization has greatly expanded its role and offers the broadest range of support products and services in the industry.

A unit of Boeing Commercial Airplanes, Commercial Aviation Services is a highly customer-focused organization. We provide products, services and integrated solutions to improve fleet utilization, reduce costs, leverage leading-edge information management, and ensure passenger well-being. We help customers achieve those benefits through our capabilities in five key areas:

Global Customer Support

Aviation is a global, round-the-clock business. Boeing has developed a worldwide infrastructure to support airline schedules, resolve technical difficulties, provide quick access to technical information and deliver vital products and services when and where they're needed.

At the forefront of the Boeing global support team are the company's 275 field service representatives in 65 countries. Highly qualified and experienced, they help customers keep their Boeing fleets in safe and profitable service, provide timely on-site technical advice and help assure a smooth introduction of new Boeing jetliners.

The field reps can marshal the full resources of the Boeing Company, including the in-depth expertise of service engineering specialists. Service engineers focus on preventing and resolving in-service technical problems. They have access to all commercial engineering data, and they share fleetwide information with customers via our MyBoeingFleet.com web portal.

Service engineers and other technical experts staff the Boeing Rapid Response Center in Seattle to provide technical advice during off hours. In instances when an airplane is out of service because of damage or a major technical problem, our incident recovery and repair service is ready to dispatch expert help anywhere in the world.

We also offer global facilities to provide fast and convenient access to support products and services. Eight spare parts distribution centers, 21 flight training facilities and nine component repair centers offer unsurpassed support.

To further improve fleet support, Commercial Aviation Services has developed the air transport industry's most successful business-to-business Web portal, MyBoeingFleet.com. Customers can access the portal as a single point of contact for obtaining virtually all the information they need to maintain and operate their Boeing fleets. Whether ordering spare parts, retrieving technical drawings and service bulletins, collaborating with other carriers on technical issues, sharing fleet data or even filing warranty claims - airlines daily transact a wide range of business via MyBoeingFleet.com.

Spares and Logistics Support

Boeing operates the aviation industry's most comprehensive spare-parts sales and distribution network, maintaining inventory for approximately 500,000 different types of parts to support the worldwide fleet.

Distribution centers in Seattle, Los Angeles, Atlanta, Singapore, Beijing, London, Dubai and Amsterdam serve customers worldwide. An advanced computer system links the centers, providing up-to-the-minute inventory control.

The Boeing spares network has set an industry standard for fast, next-day shipment service on routine orders, making it possible for customers to reduce inventory levels. For AOG orders, shipments from inventory are prepared in two hours or less. Shipments can be sent straight to the customer's door via Boeing Direct or Boeing Express - alternative delivery services operated in conjunction with UPS and FedEx, respectively.

In addition, Boeing's innovative supply chain solutions helps lower inventory, materials management and logistics costs.

Boeing processes about 1.8 million spare-parts shipments annually. For speed and convenience, customers may place orders and track shipments through the Boeing PART Page Web site, which is linked to the MyBoeingFleet portal.

Maintenance and Engineering Services

Commercial Aviation Services develops, manages and delivers the vast amount of technical information needed for fleet maintenance and engineering support. Much of this information is in reference manuals customized for each operator.

In recent years, however, the services organization has helped lead the industry in converting from paper and microfilmed manuals to all-digital formats, saving time, improving accuracy and reducing the need for storage facilities. This digitized information is available on MyBoeingFleet.com.

Boeing has pioneered digital tools, including software to help speed airplane troubleshooting as well as manage the entire maintenance process. And new digital concepts are currently entering the test phase. Airplane Health Management, for example, is an integrated family of information products and services that will collect, monitor and analyze airplane data on in-service airplanes, allowing for faster repairs and, in many cases, the ability to predict faults and prevent equipment failures before they occur.

Maintenance offerings also include technical training through Alteon, our training subsidiary. Alteon provides comprehensive learning programs for maintenance technicians, supported by computer-based training aids, simulators, and on-site sessions at customer locations.

We help airlines modernize their maintenance programs, and we design ground support equipment, apply human-factors research to reduce maintenance errors, conduct a variety of maintenance-related consulting services and studies, and offer periodic maintenance seminars to help airlines improve proficiency.

Other maintenance services include repair, overhaul and exchange of avionic and hardware components. In addition, two Boeing subsidiaries play important roles in aviation maintenance: Continental DataGraphics provides customized documentation to airlines, including parts catalogs and digitized information, and AeroInfo Systems develops advanced software to manage maintenance activities.

Fleet Enhancements and Modifications

With full access to the engineering data used to design Boeing and Douglas jetliners, Commercial Aviation Services can help airlines modify aircraft configurations, enhance fleet performance and improve cabin amenities.

Our modification engineering staff can oversee passenger-to-freighter conversions by providing design, engineering and project management expertise while partnering with some of the industry's best-known modification centers. With our expertise in large-scale systems integration, we offer avionics upgrade programs that include engineering, design, parts and integrated manuals as well as customer support. We also offer other upgrades in the airframe, propulsion and systems areas.

For improved passenger appeal, we can manage fleetwide programs to integrate new in-flight entertainment products. We oversee all testing, installation and certification. We also offer retrofit kits for interior upgrades and modifications to improve cabin appearance and functionality.

Commercial Aviation Services has taken a leading role in developing improved security features for the world fleet. New flight-deck doors that meet the latest security requirements are available for all Boeing and Douglas-designed aircraft. In fact, Boeing was the first commercial airplane maker to receive FAA door certification for its entire line of aircraft.

Flight Operations Support

Commercial Aviation Services provides full support for airline flight operations, including innovative information-management solutions and a global training network.

Offerings include technical publications such as flight manuals, dispatch deviation guides, master minimum equipment lists, and other related documents, many of which are available through MyBoeingFleet.com. Flight operations engineering support is another vital function we provide, along with simulator data support.

We have taken a leading role in harnessing digital technology for improved flight deck management. Commercial Aviation Services is a key player in Boeing's overall effort to e-enable the air transport system, working to integrate and manage all the information generated in the air transport enterprise. Our solutions will help pilots, maintenance crews and airline operations centers share vast stores of information seamlessly and in real time. Boeing subsidiaries Jeppesen, world leader in air navigational charts, and SBS International, which authors the industry-leading Maestro suite of flight-crew scheduling software, are major contributors to this project.

Boeing has long provided training to help airlines introduce new airplane models. Since 1994 this service has been offered at one of the industry's most modern training facilities, the Boeing Training Center in Seattle.

Boeing greatly expanded its training services in 1997 through a joint venture that created the world's largest airline training network. Today it is a wholly owned Boeing subsidiary known as Alteon. Alteon combines the Boeing Training Center with 20 other facilities around the globe. These assets include advanced computer-based training systems and more than 70 full-flight simulators.

Alteon offers initial and recurrent training on Boeing and non-Boeing airplanes in the 100-seat-and-above airliner market. Course offerings cover a wide range of flight and maintenance training, as well as safety training for cabin crews.