Supplier Performance Selection Criteria
Winnipeg Division determines best value by evaluating suppliers on the following performance criteria each month:
- On time delivery
- AOG (Aircraft on ground/spares) on time delivery (Purchased Detail Suppliers Only)
- SOSs (Shop out of Stock)
- Quality (Escape Rates, Trouble Reports, Advance Rejection Tags)
- Cost
- Supplier Change Requests (Purchased Detail Suppliers Only)
- Customer Service (includes response time to buyer requests and corrective action as well as packaging and shipping requirements)
Scoring System Evaluates Performance
Supplier performance is not only critical as Winnipeg Division strives to meet and exceed our customers' needs, it affects our bottom line. Each month, in an ongoing effort to work together with suppliers to gain overall best value, Winnipeg Division Procurement Agents discuss and review supplier performance data in each category to determine supplier ratings. Suppliers earn points based on their performance. As in golf, suppliers strive to achieve the lowest score possible; the lower the score, the better their performance. Suppliers can achieve gold, silver, bronze, yellow or red status, depending upon points earned during the last 12-month period.