Mike Fleming is vice president for 737 MAX Return to Service, Global Aviation Safety System and Customer Support for Boeing Commercial Airplanes. In this role, Fleming works closely with airline customers and Boeing’s services teams to provide world-class 24/7 support to the global fleet. He leads the enterprise-wide team working to safely return the 737 MAX to service and support the fleet when back in the air. Additionally, Fleming leads Boeing’s efforts on global aviation safety, engaging with customers, regulators and the industry to further the company’s effort to enhance safety across the aviation ecosystem.
Prior to his current role, Fleming was the vice president of Commercial Services for Boeing Global Services. As the largest commercial aircraft service contractor, Commercial Services is an industry leader in providing lifecycle services and support for Boeing and non-Boeing platforms. Fleming was responsible for the profit and loss, coordinated selling, sales generation and marketing activities of Commercial Services to the customer.
Fleming formerly held the position of vice president of Fleet Services for Boeing Commercial Airplanes. Appointed to this role in July 2014, he managed a broad range of products and services from Global Fleet Care managed services, to freighter conversions, airplane upgrades and other maintenance services.
Between 2011 and 2016, Fleming was also responsible for overseeing the introduction and support of the 787 in-service fleet in his role as vice president for 787 Services and Support. In this role, Fleming led the team responsible for providing all 787 flight and maintenance documentation, spares provisioning requirements and flight and technical training materials for airline customers. He also oversaw the development of new products and services designed to improve 787 airplane availability, ensure efficient airplane operations, reduce airline maintenance cost and improve dispatch reliability. He moved into the position after serving as the director of 787 Services and Support between 2008 and 2011.
Previously, Fleming was Boeing Commercial Airplanes sales director for Vietnam, responsible for leading the marketing and sales of airplanes and associated products, as well as managing executive relationships with government officials and customers. He has also served as director of Customer Solutions, responsible for developing and offering after-market revenue services associated with Boeing Commercial Airplanes.
Fleming began his career in 1986 as a structural design engineer. Over the next 12 years he held positions in engineering, manufacturing, program management and customer services. In 1998, he accepted the role of 777 Fleet Support Chief, responsible for the airplane’s in-service performance and support.
Other assignments have included director, Engineering and Maintenance
Programs, Maintenance Services; and director, New Airplane Programs, Customer Support, and Customer Leader for the Longer Range 777, responsible for developing the support deliverables associated with new and derivative airplane models.
Fleming earned a bachelor's degree in mechanical engineering from the University of Arizona and a master's degree in environmental engineering from the University of California, Irvine.