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| Boeing Shared Services
Group: Adding |
| value to the bottom
line |
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| Using Shared Services-enabled
virtual design tools, a thrust chamber development team
condensed a three-year program to months and a three-month
contracting process to days, while reducing product cost
from $1.5 million to $50,000 each. |
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Operating 24 hours a day, 7 days a week,
Boeing Shared Services Group is a diverse, global organization
of more than 16,000 employees in 51 cities and seven
countries. Our mission is to provide common infrastructure
and services in an innovative and effective manner to
give Boeing a competitive advantage.
Shared Services delivers bottom-line results by improving e-enabling
technologies, encouraging innovation, leveraging economies of scale and creating
customer-focused solutions. Since 1998, Shared Services has reduced the cost
structure of Boeing by more than $1 billion.
Enterprisewide services range from computing and network operations,
e-commerce, and information-management security to services including transportation,
facilities, information distribution and nonproduction purchasing. The group
also directs safety, health and environmental planning; security and fire protection;
the hiring, training, and benefits management of the Boeing workforce; travel
services; and real estate portfolio management. Further, Shared Services has
enterprisewide responsibility for disaster preparation and response.
We continued technology investment in 2002 to enhance our ability
to access information in an efficient manner. This included deploying and enhancing
a tool to improve employee productivity by filtering unwanted e-mails to our
people, equating to nearly $2 million of productivity increase.
Working in partnership with business units and suppliers, we implemented
the ExostarSM online auction system for procurement transactions. Boeing business
units realized an average savings of 32 percent over traditional negotiation
techniques from hundreds of electronic auctions.
Last year, a new Web-based staffing system created a seamless hiring
process, helping Boeing to attract and acquire the best talent and ensuring that
our hiring practices comply with government requirements.
As a “lean business incubator,” Shared Services piloted
a number of “virtual work” programs. One of these resulted in a 50-percent
reduction in the footprint of the pilot organization and streamlined business
processes for hundreds of employees. This successful pilot will soon
be deployed to other organizations.
By providing the best value in services, improving the customer
experience and reducing costs, Shared Services contributes to the Boeing strategy
by running healthy core businesses, leveraging core strengths and capturing new
business. |
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