The Boeing Company 2002 Annual Report
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  Inside our new Boeing Integrated Defense Systems unit, execution is the hallmark of our military aircraft and missiles business. In the stepped-up tempo of these extraordinary times, the armed forces know they can be confident in a wide array of Boeing products, including the C-17, Apache helicopter and Joint Direct Attack Munitions, to name a few. This business remains a model of reliability and excellence — in financial performance as well as technical performance.
   Execution in space and communications involves systems integration at the highest level of knowledge and complexity. Consider the challenge of intercepting a missile in space — and potentially saving the lives of millions of people. In flight tests for the missile defense program, we demonstrated the ability to “hit a bullet with a bullet” in space. In a similar fashion, we integrated a complex array of ground and space assets as prime contractor for the International Space Station.
   When we don’t execute as planned, we always address the problem forthrightly and aggressively. Our Delta IV rocket, powered by the first new rocket engine since the early 1980s — the Boeing Rocketdyne-built RS-68 — encountered technical difficulties in early development. We overcame those, and the Delta IV performed flawlessly in its first flight on November 20. Similarly, we are addressing cost and technical problems in Boeing Satellite Systems by aggressively improving processes and implementing best practices on our commercial satellite programs. In addition, we are right-sizing for the satellite market to improve our performance and profitability while maintaining our technological leadership to benefit when the market reemerges.
Markets We are in a dramatically changed business environment. Our commercial markets remain affected by the economy, by the financial markets and by the prospect of military action in Iraq. The slow recovery of both air travel and airline profitability continues to dampen demand for new airplanes and related support. Trends vary among regions and types of carriers. But overall the downturn is severe, particularly with major U.S. carriers.
   Our defense, intelligence and noncommercial space markets, however, remain extremely strong. We are very well positioned in these markets as a leading provider of both existing and emerging transformational systems. And our programs are well supported.
   To define the future, we are moving from market-driven to market driving, or market shaping. That does not mean telling the customer what to do or what to buy. Rather, it means two things: first, understanding and appreciating where the customer — and the customer’s customers — want to go; and second, blazing a trail, or paving the way, to help them get to that future state.
   We took this approach in our commercial airplane business when we introduced the “market-fragmentation” concept in the mid-1990s — and created a product line best suited for nonstop service between many city pairs. Today, the market is moving in that direction. Average airplane size is decreasing, and point-to-point routes are proliferating. That is plainly the case even in today’s distressed market conditions. Despite a sharp downturn in air travel and airline profitability, there are some growing and profitable carriers, like Southwest and Ryanair. These examples of market segmentation using only Boeing 737s provide the two things many people want the most — low cost and convenience.
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