Customer Service
When and Where It’s Needed

Boeing has long set the industry standard for providing service and support to airline customers around the world. With the 1997 merger with McDonnell Douglas, the task is even larger, with some 10,000 airplanes in service, ranging from the DC-3 to the 747-400. This in-service fleet, which now accounts for about 78 percent of all airline seats, is expected to grow to 16,000 by 2016.

Boeing offers an unmatched range of services to 700 airline customers and 300 aircraft servicing firms. We provide technical support 24 hours a day, seven days a week; ship emergency spare parts in two hours, and routine spare parts in 24 hours; and deploy leading-edge information technology to give customers access to the data they need, when they need it. The worldwide Boeing spares inventory totals nearly 500,000 different types of parts. Our customer services team is focusing on two primary objectives: raising customer satisfaction; and determining new services that customers want, leading to new business opportunities.

Boeing field service representative George Shields, in Zhongzhou, China, is one of more than 300 airline customer support people in 63 nations.