We continue to closely monitor the rapidly evolving situation and are in constant conversations with our customers. We're working hard to monitor the spread of COVID-19 and to take necessary steps as a company to contain it. During this time, and in adherence to local/national government directives, some critical operations supporting customers will remain operational with heightened health, safety and physical distancing practices in place.

Customers needing aftermarket parts support have been advised to contact their Customer Program Manager with questions. If the Customer Program Manager is not known, Boeing Global Services customers may contact the First Responders number (206-662-6650). They’re available 24 hours a day to provide assistance with order status and schedules, part quotes, shipping issues and part return requests.

Recently, the Centers for Disease Control and Prevention (CDC) issued guidance recommending the use of cloth face coverings in public settings where other physical distancing measures are difficult to maintain. As new guidance is issued by the CDC and other authorities, Boeing is doing everything it can to incorporate that guidance and protect the health and safety of its employees, customers, suppliers and other visitors.

Q: Will suppliers, customers and other visitors be asked to bring cloth face coverings when they enter Boeing premises?
A: Suppliers, customers and other visitors to Boeing sites will be required to wear a face covering or mask when visiting Boeing premises where it is required for employees to do so, and will be offered a face covering, if they don’t have one on hand. They will be strongly encouraged to wear a face covering or procedural mask at all other locations unless prohibited by law.

Q: How should I wear a mask or face covering when entering Boeing premises?
A: Employees, customers, suppliers and visitors should ensure the mask/covering doesn't conceal their face completely when on Boeing premises. In order to properly identify those entering the facility, security officers may request that the mask/face covering be temporarily lowered so as to make a proper identification to gain entry to the site.