December 2004/January 2005
Volume 03, Issue 8
The products and services provided by Boeing channel the power of technology into solutions that meet its customers' needs spot-on. But there's another element that makes Boeing an aerospace industry leader among its customers: good old-fashioned face-to-face contact, through the support of the company's field representatives.
Boeing customers are located worldwide. And for that reason, so are Boeing field representatives. Highly qualified and experienced, they provide timely on-site technical advice and help customers keep their Boeing products operating efficiently and cost-effectively. They also help carry out one of the core competencies spelled out in Boeing's Vision 2016 mission statement: detailed customer knowledge and focus.
The value of the field representatives' assistance is not lost on Boeing customers.
"The foundation of our relationship with the airlines starts with providing superior customer support," said Lou Mancini, vice president of Commercial Aviation Services for Commercial Airplanes, who worked with Boeing field service representatives while he was with United Airlines. "When I was a customer, there was nothing more important to me than Boeing's ability to provide quick engagement and expertise when we were faced with critical issues impacting the business."
In this photo essay, Boeing Frontiers presents a look at some of the many Boeing field service personnel who are there whereand whenit matters for the company's customers around the globe.
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