![]() |
December 2004/January
2005 |
||||
Volume 03, Issue
8 |
|||||
| Main Feature |
| Moving people across the globe
"When you're looking at the end of a resource extraction economy," said Teal Group analyst Richard Aboulafia of Dubai's reduced dependence on oil income, "you look for a service economysomething that leverages educated manpowerand then you look at your natural resources. Of course, you've got weather, so you might attract people if you build sun and sand places. Geography is on their side, too." Dubai has been transformed into a big shopping hub, and its airport's at the center. "You encourage [other airlines] to make this stop and all of a sudden, you're siphoning a lot of the world's air traffic," said Aboulafia, comparing Emirates' approach to Singapore Airlines' strategy years ago. Because of its long-standing relationships in the regionand because it hopes to capture market share with full-service and lower-cost airlinesCommercial Airplanes recently restructured its marketing and sales force in Dubai. It's named a new sales director for Emirates, one who will be based in a permanent office in Dubai, and is looking into adding another sales director who also will be based in the region. "You look at Boeing's position in the region and there's a very impressive existing fleet position, which is very enviable from an aftermarket and follow-on sales standpoint," said Aboulafia, who expects the potential for new airline competition to blossom within the next five years. "From an economic standpoint, the long term prospects tend to be impressive," said Lee Monson, Commercial Airplanes' senior vice president of sales in the Middle East and Africa. "Growth is occurring that we would not have seen even three or four years ago." Also, for Middle East residents, "there's a growing desire and opportunity to travel outside of the Gulf. As a result of the economic engine, you have people who are ready, willing and capable of seeing and doing business in other parts of the world." Plus, showcase events such as the biennial Dubai Air Show bring new visitors to this dazzling, cosmopolitan city, putting a very modern face on this historic region.
"This is a perfect part of the world to demonstrate the benefit from going point to point," said Monson, who said several 7E7 campaigns are pending across the region. Point-to-point travel allows passengers to fly nonstop to their desired destination, rather than having to fly through hubs. And when the first 777-200LR is delivered to launch customer Pakistan International Airlines in 2006, the region's carriers will have another jet capable of connecting city pairs like Dubai and Chicagoor any location in the Middle East to the South Pacific and the Americas, Monson said. "We certainly feel like [the 777-200LR] has wide-ranging application, again going back to our point-to-point route structure," said Monson. Another sign of Commercial Airplanes' commitment is the Boeing Dubai Service Center, one of eight Boeing spares distribution facilities worldwide. With $20 million worth of parts, the center's inventory contains 13,000 line items that are shipped around the regionand across the world, if neededto service airline customers. The presence of eight Field Service offices in the region is an important benefit to Commercial Airplanes customers here, as 15 representatives and Regional Director Steve Sherman are constantly on the road, supporting airline operations on-site. "If I'm not out with my people and my customers, I'm not doing my job. I think listening is the big key," said Sherman, who once drove four hours in the middle of the night to Oman to meet with a customer and address his problem. Field Service also works closely with Commercial Airplanes on regional airline sales campaigns. "We're sending a very clear signal we're here to stay," Sherman said, "and to retain our position as No. 1 in customer support."
|
| Contact Us | Site Map| Site Terms | Privacy | Copyright | ||||||
| Copyright© Boeing. All rights reserved. |