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Frontiers November 2012 Issue

PHOTOS: Completed 737 wings are ready to be joined to the body of the airplane; Brenda Thepvongsa, 737 interiors mechanic, installs the seat cable raceway, which houses and protects entertainment system cables that run along the floor and are connected to the seats; Barry Clegg, left, of Pembroke Leasing and Leona Lyon, 737 Customer Quality Support, inspect flydubai’s latest 737-800; 737 painter Jake McClain applies finishing touches to the paint scheme of flydubai’s 737-800; Warren Lew, 737 interiors installation mechanic, adds Boeing Sky Interior sidewalls to a flydubai 737-800. ry Boeing pilots for the test flight to working Each customer has a Boeing support “Boeing understands pop-up issues quickly.” coordinator assigned to monitor and It also means being willing to listen and inspect the airplane during assembly and how we work and what learn from the customer. testing, and to work with Quality, Produc- we require in the delivery “Boeing understands how we work and tion and others to ensure any issues are what we require in the delivery of new air- resolved before delivery. of new aircraft.” craft and has worked with us to streamline Airline flydubai wanted an efficient the process,” Hills said. process to support specific delivery – Mick Hills, divisional head, That close relationship developed grad- requirements of its team, which is based Engineering & Maintenance, flydubai ually over the three years that flydubai has in the United Arab Emirates. Among the been accepting Boeing airplanes. services flydubai takes advantage of is the Upon arriving in Seattle, the team stays use of Boeing pilots to fly the customer test in touch with its Boeing contact, Ted David flight, something that enables part of the of 737 Customer Quality Support. David airline’s team to arrive in Seattle later in will be part of the customer team until the process. Because there is no customer the airplane flies away. He’ll make sure presence on the flight, David forwards the there are no surprises, reporting regularly flight report to the team in Dubai. as the plane moves through production Hills, Lewis and Briant spend most of and delivery. their time in Seattle at the Commercial BOEING FRONTIERS / NOVEMBER 2012 29


Frontiers November 2012 Issue
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