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Frontiers November 2012 Issue

The second-floor conference room has a the new interior,” Hills said. “There was PHOTOS: (Far left) Sean O’Connor, wall of windows that overlook the flight line a commitment between us to quickly 737 interiors mechanic, installs carpeting where the flydubai 737-800 is parked. resolve any issues and Boeing did a on a flydubai 737. (Below) A flydubai 737-800 awaits delivery at Seattle’s Boxes of paperwork are stacked in the good job responding to our concerns.” Boeing Field. Customers closely inspect corner of the conference room. They con- Ghaith Al Ghaith, chief executive details such as paint, seats, stow bins tain flight manuals, readiness logs, pretty of flydubai, underscored the “working and galleys before the airplane is delivered. much the history of everything Boeing has together” relationship between Boeing done and knows about the airplane. The and the airline. customer also receives the information on “We are delighted with the way our CDs and via the Web on MyBoeingFleet. relationship with Boeing has developed Getting to know customers and working since we launched in 2009,” he said. “We closely with them is a particular focus look forward to continuing this relationship for Seattle’s Commercial Delivery Center, with the team in the years to come.” according to Greenside. “Keys” in hand, the flydubai delivery “We are always looking for ways to team, along with Boeing’s David, watch better support our customers throughout the latest 737-800 in flydubai colors fly the delivery process,” he said. away. There will be more. The delivery center team asks for With 737 production rates at more feedback on every delivery. Within three than one plane a day, and going up, it’s days, the Delivery Center’s Customer a delivery process that for Boeing will be Quality Support manager addresses any repeated over and over. And each time issues raised. better and better. n Boeing is doing a good job gathering dawsalee.griffin@boeing.com and responding to feedback, according to flydubai’s Hills. That helped when the airline found issues with the first 737 delivered with the new Boeing Sky Interior. “We were the launch customer for BOEING FRONTIERS / NOVEMBER 2012 31


Frontiers November 2012 Issue
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