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Frontiers September 2013 Issue

emergency managers to grasp a complex situation quickly and to monitor it in real time, Gordon explained. It combines information from a variety of internal and external sources and displays it visually in a Google Maps format. Icons show structures and types of incidents and are color-coded to indicate time elapsed since the incident occurred. Alerts are sent through email to users. Gordon said all Boeing employees benefit from ThreatNavigator, even if they are not aware of it. “ThreatNavigator helps keep them safe,” he said, “and it keeps critical operations running as smoothly as possible—no matter what threat comes along.” During the Oklahoma City tornado, Willis relied on Threat- Navigator’s weather tracker, which is similar to those seen on TV weather news. The tracker showed storm intensity, projected paths, precipitation and wind. External information feeds—such as NC4 (a commercial information service), the U.S. Geological Service and the National Weather Service—contributed additional information. ThreatNavigator helped the emergency preparedness teams decide how to best support the Oklahoma site locally and remotely from the Puget Sound region, Willis said. Boeing facilities were displayed in ThreatNavigator, even floor plans and the number of employees working there, their job skill codes and work shifts. Because of the tornado’s severity, local emergency coordinators had sheltered in place with other Boeing employees. They couldn’t see how the event was progressing, nor could they act on behalf of the site. Willis said her team fed them up-to-the-minute information using cellphone calls and text messages. Human Resources was engaged locally to check on and account for employees and their families, Willis said. Some had been injured, but none died. Although the homes of several Boeing employees were damaged or destroyed by the tornado, no Boeing buildings were hit. ThreatNavigator also is designed to afford a quick way to reach certain Boeing people if emergency assistance is Crisis communicat ion In addition to ThreatNavigator, other systems are used to find employees and communicate with them during a crisis or disaster: • Desktop Emergency Notification System (DENS): Delivers •computer alerts to employees about emergencies. • Dialogic Automated Notification (DAN): Sends messages through a global automated phone notification system. • Boeing Employee Accountability Network (BEACON): Accounts for employees’ locations and well-being if a site evacuation is required. Employees input their contact information and update it during a crisis as their situation changes. 34 BEIO NG FRONTEIRS / SEPTEMBER 2013 Emergency Information Hotline at 800-899-6431: Provides updates to employees when an emergency occurs and affects operations. • Boeing emergency website (external): Provides messaging capability via the Internet. • Travel Risk Intelligence Service (TRIS): Monitors Boeing business travelers and nearby health and safety threats. Sends real-time recommendations when there’s a crisis or disaster.


Frontiers September 2013 Issue
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