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Frontiers June 2014 Issue

product. The first of these aircraft is now in flight testing. The program calls for 16 aircraft to be delivered to the Italian Ministry of Defense over the next several years. John Martire is a Boeing Chinook engineer working at the AgustaWestland site in Verigate, Italy. For nearly a year, Martire has worked side by side with his AgustaWestland counterparts, building friendships in and out of the workplace. He is of Italian descent, so he feels a special kinship with his host nation and has invested time in learning more about his heritage. He said trust is one of the keys to Boeing’s success on the co-development program. “Developing a relationship of trust and dependability with our international customers is essential to the success of the CH-47 Chinook as a global enterprise,” Martire explained. The Vertical Lift organization also is working closely with Global Services & Support to bring a new level of production, service and support to customers. The Netherlands is one example. So is the United Kingdom. In the Netherlands, Ben Indahl’s office at Woensdrecht Air Base is only minutes from giant windmills that are stark reminders of the traditional perception of the Netherlands, and how different that is from the country’s 21st-century global presence. Indahl, with Boeing’s Global Services & Support, is there to help with that country’s Apache and Chinook helicopters. 26 Frontiers June 2014 “By having a Boeing representative located with them on their base, on their time zone, we can get real-time feedback, collaboration and support,” Indahl said. It also helps Boeing’s understanding of any specific issues or problems and fosters open communication and support solutions that will help increase aircraft availability and lower long-term operational and support costs, he said. “I had a colonel with the Royal Netherlands Air Force tell me that he likes the idea that if he has an issue at 7 a.m. on a Monday morning, he can call me and in 10 minutes I can be in his office to help resolve a problem,” Indahl said. “It’s part of our vision to view the air force as a partner and not just as a customer.” Meanwhile, in the United Kingdom, Boeing’s Neil Bevan travels across the country to various Boeing, customer, supplier and other locations from the picturesque Herefordshire town of Ledbury, located in the shadow of the Malvern Hills. Bevan, who joined Boeing two years ago after a career in the British nuclear and defense industry, works for Boeing’s rotorcraft support program in the U.K., specifically supporting the Chinook’s modification and upgrade programs. This includes a digital cockpit and digital automatic flight control system upgrade across the U.K. fleet. His customer’s office is in Bristol, with the main Chinook operating base at RAF Odiham. “The United Kingdom created a


Frontiers June 2014 Issue
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