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Frontiers May 2014 Issue

Frontiers May 2014 25 Mike Snover RECENTLY SUPPORTED RYANAIR IN DUBLIN, IRELAND NOW BASED IN BEIJING During his 18 years as a field service representative, Mike Snover and his family have experienced life on four continents. He started out supporting Delta Air Lines in Atlanta. From there, he moved on to a six-year assignment in Buenos Aires, Argentina, and then a five-year assignment in Taipei, Taiwan. Prior to beginning a new assignment in Beijing last month, he was stationed in Dublin supporting Ryanair. The low-cost carrier operates a fleet of 300 737-800 Boeing jetliners, all with the same specifications. “Probably the neatest thing about the job was being in a position to find and report any problems with the airplane very early on,” Snover said. “That’s information that’s valuable to the fleet as a whole.” Snover supported Ryanair with two colleagues based in Dublin and London Stansted Airport. His day would begin with a meeting with airline representatives, where they’d conduct a review that covers every airplane in the fleet. Afterward, he would follow up on any issues that needed to be addressed and handle email traffic— much of which would arrive overnight from Boeing Commercial Aviation Services colleagues in the Seattle area. The field service representatives also would make rounds, in which they’d meet with key management personnel. By midafternoon, calls would start coming in from the home office in Seattle, consuming most of their time until around 6 p.m. While technical skills are important, Snover said building relationships with customers and developing trust are essential to doing his job. Snover, with his wife and two daughters, has found time to explore the regions where he has been based. He said they especially enjoyed living in Buenos Aires, and visiting Latin American sites. Snover’s main passion is downhill skiing, and he has taken his family on ski outings in four continents. Snover noted that while growing up, his two daughters never attended school in the United States. His assignment in Atlanta concluded when they were 3 and 5 years old. “While they gained a lot from being educated around the world, they’ve missed out on American culture,” he said. “So we’re asking them to complete their education by going to college in the United States, and they agreed. His oldest daughter is now attending a university in Washington state. n PHOTO: ASSOCIATED PRESS


Frontiers May 2014 Issue
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