Mitsubishi Aircraft Selects Boeing to Provide World-Class Customer Support and Services

Big or small, companies rely on relationships to grow and prosper. Nowhere is that more evident than in the decades-long strong relationship between Boeing and Mitsubishi Heavy Industries (MHI).

That relationship grew stronger today when Boeing and Mitsubishi Aircraft announced at the Paris Air Show a unique partnership through which Boeing will provide customer support services for the Mitsubishi Regional Jet (MRJ) family of next-generation regional commercial jets. 

“Our goal is to support Mitsubishi Aircraft in maximizing the lifetime value of its fleets and operations,” said Jim Albaugh, president and CEO of Boeing Commercial Airplanes. “We know from experience that this will give Mitsubishi Aircraft a competitive edge in its market.”  

“Our goal is to support Mitsubishi Aircraft in maximizing the lifetime value of its fleets and operations,” said Jim Albaugh, president and CEO of Boeing Commercial Airplanes. “We know from experience that this will give Mitsubishi Aircraft a competitive edge in its market.”  

Boeing’s Commercial Aviation Services will provide Mitsubishi Aircraft with 24/7 customer support including spare parts provisioning, service operations and field support services. The partnership allows Mitsubishi Aircraft to focus on launching its business as it works with Boeing to create a world-class operation that Mitsubishi Aircraft may, if desired, bring in-house in the future.

                Boeing will deploy the latest technology to tailor a service and maintenance web portal for Mitsubishi Aircraft that will help detect and predict service, maintenance and repair needs. The portal will be modeled on Boeing’s successful MyBoeingFleet.com and will support an Airplane Health Management system to monitor, collect and analyze real-time, “smart” airplane data.  This kind of information allows airlines to make maintenance decisions that minimize their aircraft’s time on the ground.