downloadDownload This Article (PDF - 264 KB)
AERO - Integrated IT for Improved Airplane Support
(Return to previous page)


To assess their ability to use e-Enabled products and information, airlines need to benchmark their enterprise strategy, process, and information integration capability levels against those of industry leaders. ACL process modeling reviews, developed by Boeing, can help airlines in this assess­ment. The reviews encompass airport ground, schedule planning, flight operations, operations control, facilities, supply chain, logistics, maintenance, engineering, and IT.

By using the ACL self-assessment process and tool set, an airline can define goals and establish a roadmap for capability improvement, allowing it to translate IT availability and performance into competitive advantage, increased profits, and safety (see fig. 3).

Figure 3: Overview of ACL self-assessment
The ACL self-assessment can help an airline define goals and develop a roadmap for e-Enabled capability improvement.

[+] Enlarge

Figure 3 - Article 4

The ACL approach uses a survey, self-administered by airline executives, and applies the results through a series of planning guide exercises to provide an understanding of current and future capability needs. The airline can use this information to begin planning to resolve gaps between its present capability level and the level it would like to achieve. The results and conclusions provide the starting point for a discussion of current capability levels across the enterprise and key airline functions.


Boeing offers optional e-Enabled Business Systems Assessment services to prepare for the implementation of e-Enabled products and services. This e-Enabled assessment follows an airline’s participation in the ACL survey. When assessing an airline’s ability to add e-Enabled capabilities to its operations, Boeing will cooperatively examine:

During the e-Enabled assessment, Boeing’s airline and IT subject matter experts visit airline facilities to evaluate the airline’s business methods, systems integration, technical infrastructure, and IT performance capabilities.

The goal of the assessment is for the airline to gain an understanding of its current business systems and IT systems capabilities, as well as the actions necessary to prepare for and improve e-Enabled product usage. With this knowledge, the airline can develop and implement a plan to resolve any issues in order to take full advantage of e-Enabled products and services.


Boeing offers an industrywide perspective on integration of IT systems, supplemented with proven methodologies, to assist airlines with IT strategy and goals to help them take advantage of the benefits offered by e-Enabled services.

For more information, please contact Robert Rencher at robert.j.rencher@boeing.com.

(Continue to next article)
downloadDownload This Article (PDF - 264 KB)