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Boeing uses the ISDP database in two major ways:

Boeing uses the database to perform analyses as well. For quality assurance, Boeing uses the data to compare factory functional test results with actual in-service removal and failure results. Boeing also uses the database to understand airline and airplane in-service performance as well as spares allocations.


The ISDP enables Boeing and airlines to:

ISDP data is used to identify component problems, enabling Boeing to be more proactive with suppliers and engineering groups to solve these problems, instead of driving corrective action following airline feedback.

ISDP component removal data is provided to Boeing production quality teams monthly. This data helps these groups prioritize their investigations for early component removals in the factory, improving overall delivery quality.

ISDP can also be used in a self-service manner to compare specific component removals by an airline to the entire fleet, allowing the airline to investigate the cause.


The Boeing In-Service Data Program allows Boeing to better support member airlines by using airline data to locate and resolve issues specific to each operator as well as fleetwide issues. It also enables airlines to securely share fleetwide reliability data with other member airlines. The program is available to any airline or supplier with a need for reliability information. Data is available for all Boeing airplane models.

For more information, please contact John Kneuer at john.a.kneuer@boeing.com.

How to join ISDP

1 Sign the proprietary information agreement.

To become an ISDP member, an airline must first sign a proprietary information agreement controlling the use of other members' data in the system, which can be obtained by contacting John Kneuer at john.a.kneuer@boeing.com.

2 Complete computing access and account paperwork.

Boeing provides operators with computing access and account forms that need to be completed to allow access to the data file transfer application (Data Upload Service) and to the database via the data extraction tool.

3 Map airline data to ATA SPEC2000 Chapter 11.

Identify where the data fields in the ATA SPEC2000 Chapter 11 standard are located in the airline maintenance database to ensure that all required fields are available.

4 Create test data file.

Create an extended markup language (XML) formatted test data file for each data subject according to the ATA SPEC2000 Chapter 11 standard and submit the file to Boeing for testing.

5 Resubmit a corrected file, if necessary.

After validation testing, make any necessary corrections to the file according to Boeing's feedback and resubmit the file to Boeing.

6 Obtain reporting tool access.

After all test data files pass validation, the airline begins providing monthly data files and Boeing provides access to the data via the Fleet Reliability Statistics tool on MyBoeingFleet.com.

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