We continue to closely monitor the rapidly evolving situation and are in constant conversations with our customers. We're working hard to monitor the spread of COVID-19 and to take necessary steps as a company to contain it. During this time, and in adherence to local/national government directives, some critical operations supporting customers will remain operational with heightened health, safety and physical distancing practices in place.
Customers needing aftermarket parts support have been advised to contact their Customer Program Manager with questions. If the Customer Program Manager is not known, Boeing Global Services customers may contact the First Responders number (206-662-6650). They’re available 24 hours a day to provide assistance with order status and schedules, part quotes, shipping issues and part return requests.
Employees, contractors, suppliers, and visitors are required to wear face coverings at all U.S. Boeing locations, unless alone in a closed door space or when eating and drinking, provided physical distancing is maintained.
Q: Will suppliers, customers and other visitors be asked to bring cloth face coverings when they enter Boeing premises?
A: Yes. Suppliers, customers and other visitors will be required to wear a face covering when visiting U.S. Boeing sites. Customers and visitors will be offered a face covering at no cost if they don't have one. Contractors and suppliers will not be allowed onto U.S. Boeing sites without a face covering. In the event contractors or suppliers arrive without face coverings at U.S. Boeing sites, Boeing may elect to provide the contractors or suppliers with face coverings and charge the contractor/supplier, but is not obligated to do so.
Q: How should I wear a mask or face covering when entering Boeing premises?
A: The mask/face covering should not be worn in a manner that a person’s face is completely concealed. In order to properly identify those entering a Boeing facility, security officers may request that the mask/face covering be temporarily lowered so as to make a proper identification to gain entry.