|
Question |
Answer |
| What
corporate entity determines the purposes and means of processing of the personal data in this activity?
(This
is the "Controller" under the EU General Data Protection Regulation and other applicable
laws.) |
The
Boeing Company |
| Who
represents this entity with regard to privacy issues? |
The Boeing Global Privacy Office is responsible
for privacy issues related to this activity.
Contact information for the Boeing Global Privacy Office
appears below this table.
(The Boeing Global
Privacy Office will route issues to the appropriate Data
Protection Officer where applicable.)
|
| What
other entity may process this personal
data on behalf of
The
Boeing Company (including its fully integrated
subsidiaries around the globe)?
(This
is the "Processor" under the EU General Data Protection Regulation and other applicable
laws.) |
Qualtrics, Inc. |
| Whose
personal data is intended to be processed by this
activity? |
This
activity is intended to process the personal information
of:
-
Employees
- Contract Labor
- Subsidiary Employees
- Customers
It is not intended to process the personal
information of individuals in other categories. |
| What
categories of personal data are processed by this
activity? |
Personal Information: Research data are not directly associated with the names of participants; instead, numbers or letters are used to identify research participants on recording media, data sheets, computer files, etc. A key with names and their identification number/letter can be kept during the study (pseudonymization), but must be destroyed when the usability study is completed. Audio and video recordings may be made of participants during different phases of the study.
|
| What
are
the purposes of
processing personal data in this activity? |
The personal information will be used while conducting Usability Research. Usability Research includes numerous methods of observing users trying to use a product and collecting data about specific ways that it is easy or difficult to use. These methods provide measures of how well a product successfully supports the tasks that users need to perform with a system. Some methods elicit user requirements, and others help identify a customer/user’s mental model, which often influences the way they approach a goal. Success rate of task completions, time to complete tasks, errors, participants’ preferences and perceptions, and comments and approach from research participants are some examples of data that are collected during usability research. Results from usability research help to identify areas where a product’s user interface could be improved. This improvement might be redesigning a product to reduce errors, increase performance speed, or reduce users’ confusion. |
| What is
the legal basis for processing personal data in this
activity? |
The
data subject has given consent to the processing of his
or her personal data for one or more specific purposes.
|
| What additional activities involve the collection and processing of personal information during the study? |
Audio and video recordings may be made of participants. |
| How may
consent be withdrawn? |
If
not offered as a self-service capability within the "DAS - BGS Customer Experience (CX) Usability Research"
data processing activity or otherwise addressed in an
answer here, consent may be withdrawn using
https://boeing.com/privacy/rightsexerciseportal. |
| Is the
data subject (the person to whom the data relates)
required to provide personal information for this
processing activity, and what would be the possible
consequences of failing to do so? |
Provision of personal information
for this processing activity is not required.
Usability research is done to determine how human users interact with a system; thus, humans are necessary for usability research. Participation is not mandatory; therefore, if an individual does not want to participate, it would be necessary to find another volunteer to participate in the study. |
| Who are
the recipients of the personal data in this activity? |
The recipients of the personal information in this activity will include Boeing Global Services Customer Experience Usability Research team members. |
| In what
countries will the personal data be processed? |
The personal information will be used by business processes based in the United States.
The personal information will only be stored in the United States.
|
| How long
will the personal data be retained by this activity? |
Documentation for each usability research study, Informed Consent Forms, and data will reside on the ResearchOps website. Retention of usability documents will comply with the Master Records Retention Schedule (MRRS), which specifies retaining research, development, and design files for proposed products for 10 years. In accordance with MRRS, regardless of the retention periods specified in MRRS, records must be kept if required to support an ongoing investigation, proceeding, or contractual obligation. Refer to the Records and Information Management web site for further information about MRRS. Retention of video files are required a minimum of 6 months but could be as long as 1 year. |
|
What specific privacy rights may the individuals whose
personal data is processed by this activity have, and
how can they be exercised? |
Anyone may have the right to
lodge a complaint with a
supervisory authority (https://boeing.com/privacy/authorities.html).
Depending upon the jurisdiction(s)
in which you live or work, you may have the
following additional rights:
- to request access to and
rectification or erasure of personal data or
restriction of processing
- to object to processing
- to data portability
- to withdraw consent
- to not be subject to a
decision based solely on automated processing
which produces legal effects concerning you or similarly affects
you
If not offered as a
self-service capability within the "DAS - BGS Customer Experience (CX) Usability Research"
data processing activity or otherwise addressed in
another answer above, any applicable privacy rights
may be exercised using
https://boeing.com/privacy/rightsexerciseportal. |
