Emergency Information

Current Emergency Information


Stolen Boeing Credit Cards

Contact Citibank:
1-866-869-1871 (within United States)
1-904-954-7314 (outside United States)
Provide card number, verification number (last 4 digits of SSN)

Travel Emergencies - Boeing Business Travelers

Contact Boeing Travel:
1-800-543-4284 (within United States)
1-425-373-2469 (outside United States)

Employee Assistance Program

The Employee Assistance Program (EAP) is a confidential service designed to connect Boeing employees and their families with experienced counseling professionals for help with personal and family issues. It provides up to six counseling sessions per issue, per calendar year, at no cost to employees or their eligible dependents.

The program also offers WorkLife referrals such as childcare, eldercare, and other community referrals. Additionally, limited legal and financial advice is available, as is access to helpful online articles.

For more detailed information about the Employee Assistance Program and WorkLife Solutions, please visit

You may also call to request services.

In the United States, call 866-719-5788.
Outside of the United States, call the reverse charge number at +44 20 8987 5966.

TotalAccess Express for Boeing Employees

Employees should log in to TotalAccess Express to find information about:

  • Pay and incentives, such as paychecks, vacation, sick leave and performance incentive plans
  • Health and insurance benefits
  • Retirement savings and accrued pension benefits
  • Learning Together Program
  • Well Being resources, including financial counseling, Employee Assistance Program and family care resources
  • Life events and leave
  • Community giving
  • Employee discounts
  • Careers@Boeing


Employees can contact TotalAccess by calling 866-473-2016 with their BEMSID and TotalAccess password and when asked, "How may I help you," speak the service needed, such as "Discount Program," "Savings," Learning Together Program," or "Pension." Hearing-impaired callers should use the relay service offered through their telephone service provider.

Resources for Boeing Retirees

Retirees may log in to TotalAccess Express to find information about:

  • Pension eligibility, benefits, payment options and packets
  • Boeing savings plan distribution options and existing loans
  • Medical eligibility
  • Retiree medical plans
  • COBRA coverage
  • Conversion of life and accident coverage
  • Boeing Discount Program


To access a variety of information related to your retirement, you may also call TotalAccess at 866-473-2016, enter your BEMSID, and follow the prompts.