Boeing

Emergency Information

Current Emergency Information

None.

Stolen Boeing Credit Cards

Contact Citibank:
1-866-869-1871 (within United States)
1-904-954-7314 (outside United States)
Provide card number, verification number (last 4 digits of SSN)

Travel Emergencies - Boeing Business Travelers

Contact Boeing Travel:
1-800-543-4284 (within United States)
1-425-373-2469 (outside United States)

Employee Assistance Program

The Employee Assistance Program (EAP) is a confidential service designed to connect Boeing employees and their families with experienced counseling professionals for help with personal and family issues. It provides up to six counseling sessions per issue, per calendar year, at no cost to employees or their eligible dependents.

The program also offers WorkLife referrals such as childcare, eldercare, and other community referrals. Additionally, limited legal and financial advice is available, as is access to helpful online articles.

For more detailed information about the Employee Assistance Program and WorkLife Solutions, please visit http://www.achievesolutions.net/boeing.

You may also call to request services.

In the United States, call 866-719-5788.
Outside of the United States, call the reverse charge number at +44 20 8987 5966.

TotalAccess Express for Boeing Employees

Employees should log in to TotalAccess Express to find information about:

  • Pay and incentives, such as paychecks, vacation, sick leave and performance incentive plans
  • Health and insurance benefits
  • Retirement savings and accrued pension benefits
  • Learning Together Program
  • Well Being resources, including financial counseling, Employee Assistance Program and family care resources
  • Life events and leave
  • Community giving
  • Employee discounts
  • Careers@Boeing

 

Employees can contact TotalAccess by calling 866-473-2016 with their BEMSID and TotalAccess password and when asked, "How may I help you," speak the service needed, such as "Discount Program," "Savings," Learning Together Program," or "Pension." Hearing-impaired callers should use the relay service offered through their telephone service provider.

Resources for Boeing Retirees

Retirees may log in to TotalAccess Express to find information about:

  • Pension eligibility, benefits, payment options and packets
  • Boeing savings plan distribution options and existing loans
  • Medical eligibility
  • Retiree medical plans
  • COBRA coverage
  • Conversion of life and accident coverage
  • Boeing Discount Program

 

To access a variety of information related to your retirement, you may also call TotalAccess at 866-473-2016, enter your BEMSID, and follow the prompts.

Employee/Retiree Change of Address

 

 

Current Boeing employees

Update home address in the employee portal or call TotalAccess at 1-866-473-2016.

Retirees, former employees, beneficiaries and Qualified Domestic Relations Orders (QDROs)

Update home address as follows:

  • Call TotalAccess at 1-866-473-2016. You will need to provide your BEMS ID* and TotalAccess password.
  • If you provide both your BEMS ID* and password, the TotalAccess Agent will update your home address for you.
  • If you do not have your BEMS ID* and password, you must complete and mail/fax a Home Address Change Form to TotalAccess.
    • Note: Once TotalAccess receives your completed Home Address Change Form, the TotalAccess Agent will update the home address for you. The TotalAccess Agent will also send a password mailer to your new address so you will have your TotalAccess password when contacting TotalAccess in the future.

Current and Former Jeppesen and Spectrolab employees

Call TotalAccess at 1-866-473-2016.

Power of Attorneys (POA)/Guardians/Conservators

Power of Attorneys (POA)/Guardians/Conservators must have an approved POA/Guardianship/Conservatorship document on file with Boeing to submit a home address change on behalf of the principal.

  • If you have an approved Power of Attorney/Guardianship/Conservatorship on file with Boeing, follow the same home address change instructions that are listed for Retirees/Former Employees/Beneficiaries/Qualified Domestic Relations Orders.
  • If you do not have an approved Power of Attorney/Guardianship/Conservatorship on file with Boeing yet, you must go to the Power of Attorney process (see below) and follow the guidelines for submitting a Power of Attorney/Guardianship/Conservatorship and Home Address Change Form

*BEMS ID is an identification number assigned by Boeing to use in place of your social security number. If you do not know your BEMS ID, you must contact TotalAccess at 1-866-473-2016 and say "BEMS ID" when prompted.

NOTE: You can only record one home address with the company. That address is used for payroll purposes, company mailings, TotalAccess password mailings, and to determine tax location and benefits (if applicable). If you carry health insurance through Boeing, changing your home address to another state could alter the benefits.

Power of Attorney

There may come a time when a Boeing employee, former employee, or beneficiary is no longer able to manage their affairs or wants to allow another individual access to their Boeing records. Should this be the case, Boeing would require proper documentation authorizing this request. Acceptable forms of authorization are a Power of Attorney, Guardianship, or Conservatorship.

Additional information and instructions can be found at the following links:

Residents of the State of Washington

Current Washington Residents without a valid Guardianship or Conservatorship:

If you live in the state of Washington and do not have a current Guardianship or Conservatorship established, we ask that you complete and submit a new Boeing Specific Power of Attorney. This document is a checklist that gives Boeing clear direction on what authority you wish to grant to the named individual. This document can be submitted in lieu of a current Power of Attorney. Your signature will either need to be notarized or verified by two witnesses in order for the document to be valid. You can print the form by selecting this link.

Current Washington Residents with a valid Power of Attorney, Guardianship or Conservatorship:

If you currently have a valid Power of Attorney, Guardianship, or Conservatorship, Boeing will accept the documentation. The documentation must indicate what authority has been given to the "agent" with respect to your Boeing benefits including the authority to change your address. The documentation must be reviewed and approved before access will be granted to your "agent". As an alternative you may submit the simplified Boeing Specific Power of Attorney Form.

Boeing will only accept the following types of documentation:

  • Durable Power of Attorney
  • General Power of Attorney
  • Financial Power of Attorney
  • Conservatorship
  • Guardianship

Boeing will not accept:

  • Power of Attorney for Healthcare
  • Trust Documents
  • Authorization to Release Information

Things to Know:

Processing time can take 10 to 15 days. Some things you can do to ensure your request is approved in a timely manner:

  • Review the document you are submitting to verify when it is effective. The document may state that in order to become effective, the Participant must be incapacitated. The document will provide the requirements for proof of incapacitation. Usually one or more letters are needed from a physician to prove incapacitation. If that is the case, Boeing will need a copy of the physician statement(s).
  • If the Primary Attorney In Fact is deceased, please provide a copy of the death certificate.
  • If the Alternate Attorney In Fact is replacing the Primary there will be additional documentation required. Please review the document you are submitting to see the specific requirements. For example it may require a letter from the Primary relinquishing authority or a letter of Revocation of Authority.
  • Once the document has been approved, the name of the acting individual will be placed on the address of the participant.

To Submit Documents:
Please include the following:

  • POA Cover Sheet – you can either print the Fax Cover Sheet or you can create a cover sheet with the following information:
  • To: Boeing HR Operations
  • From: Requestors Name Requestors contact information (phone number and/or address)
  • Regarding: Participant's Name Participant's BEMS ID or the last four digits of Social Security Number
  • Complete Document – include all pages and any supporting documentation
  • Address Change Form (if necessary) –
    Boeing requires a separate form for home address changes. This form can be found here. Upon completion, the form should be submitted with your POA/Guardianship/Conservatorship documentation to Boeing HR Operations at the address above. Boeing can only retain one address on file. If the Participant’s state of residence is changed, you need to be aware that all correspondence will be sent to this updated address and all future benefits and taxation will be based on this updated address. For Participants that carry health insurance through Boeing, changing the address to another state could alter their benefits. Pension taxation could also be impacted.

Submit Documentation To:
Fax: 314-545-8728
Or Mail: The Boeing Company
HR Operations, M/C S034 1380
P.O. Box 516
St. Louis, MO 63166-0516

All Others

Participants not living in the state of Washington

If you currently have a valid Power of Attorney, Guardianship, or Conservatorship, the documentation must be reviewed and approved before access will be granted to your "agent". The documentation must indicate what authority has been given to the "agent" with respect to your Boeing benefits including the authority to change your address.

Boeing will only accept the following types of documentation:

  • Durable Power of Attorney
  • General Power of Attorney
  • Financial Power of Attorney
  • Conservatorship
  • Guardianship

Boeing will not accept:

  • Power of Attorney for Healthcare
  • Trust Documents
  • Authorization to Release Information

Things to Know:

Processing time can take 10 to 15 days. Some things you can do to ensure your request is approved in a timely manner:

  • Review the document you are submitting to verify when it is effective. The document may state that in order to become effective, the Participant must be incapacitated. The document will provide the requirements for proof of incapacitation. Usually one or more letters are needed from a physician to prove incapacitation. If that is the case, Boeing will need a copy of the physician statement(s).
  • If the Primary Attorney In Fact is deceased, please provide a copy of the death certificate.
  • If the Alternate Attorney In Fact is replacing the Primary there will be additional documentation required. Please review the document you are submitting to see the specific requirements. For example it may require a letter from Primary relinquishing authority or a letter of Revocation of Authority.
  • Once the document has been approved, the name of the acting individual will be placed on the address of the participant

To Submit Documents:
Please include the following:

  • POA Cover Sheet – you can either print the Fax Cover Sheet or you can create a cover sheet with the following information:
    • To: Boeing HR Operations
    • From: Requestors Name
      Requestors contact information (phone number and/or address)
    • Regarding: Participant's Name
      Participant's BEMS ID or the last four digits of Social Security Number
  • Complete Document – include all pages and any supporting documentation
  • Address Change Form (if necessary)
    Boeing requires a separate form for home address changes. This form can be found here. Upon completion, the form should be submitted with your POA/Guardianship/Conservatorship documentation to Boeing HR Operations at the address above.
    Boeing can only retain one address on file. If the Participant’s state of residence is changed, you need to be aware that all correspondence will be sent to this updated address and all future benefits and taxation will be based on this updated address. For Participants that carry health insurance through Boeing, changing the address to another state could alter their benefits. Pension taxation could also be impacted.

Submit Documentation To:
Fax: 314-545-8728
Or Mail: The Boeing Company
HR Operations, M/C S034 1380
P.O. Box 516
St. Louis, MO 63166-0516