Boeing

Emergency Information

Current Emergency Information

None.


Stolen Boeing Credit Cards

Contact Citibank:
1-866-869-1871 (within United States)
1-904-954-7314 (outside United States)
Provide card number, verification number (last 4 digits of SSN)

Travel Emergencies - Boeing Business Travelers

Contact Boeing Travel:
1-800-543-4284 (within United States)
1-425-373-2469 (outside United States)

Protection Against Cyber Threats

Cyber breaches are an increasing threat, affecting millions of people, and the consequences for victims can be far-reaching. For example, the U.S. Office of Personnel Management in 2015 discovered two cybersecurity incidents involving the theft of sensitive personal data of more than 21 million current, former, and prospective Federal employees and contractors. Some of these victims were Boeing employees and retirees. Click on the links below to find tips from Boeing to help you prevent this from happening to you -- and what to do if your information has been compromised.

Always remember that your local security professionals are available to assist you when things don’t feel quite right.

Employee Assistance Program

The Employee Assistance Program (EAP) is a confidential service designed to connect Boeing employees and their families with experienced counseling professionals for help with personal and family issues. It provides up to six counseling sessions per issue, per calendar year, at no cost to employees or their eligible dependents.

The program also offers WorkLife referrals such as childcare, eldercare, and other community referrals. Additionally, limited legal and financial advice is available, as is access to helpful online articles.

For more detailed information about the Employee Assistance Program and WorkLife Solutions, please visit http://www.achievesolutions.net/boeing.

You may also call to request services.

In the United States, call 866-719-5788.
Outside of the United States, call the reverse charge number at +44 20 8987 5966.

Worklife for Boeing Employees

Employees should log in to Worklife to find information about:

  • Pay and incentives, such as paychecks, vacation, sick leave and performance incentive plans
  • Health and insurance benefits
  • Retirement savings and accrued pension benefits
  • Learning Together Program
  • Well Being resources, including financial counseling, Employee Assistance Program and family care resources
  • Life events and leave
  • Community giving
  • Employee discounts
  • Career Opportunities

 

Employees can contact the Worklife Care Team by calling 866-473-2016 with their BEMSID and Worklife password and when asked, "How may I help you," speak the service needed, such as "Discount Program," "Savings," Learning Together Program," or "Pension." Hearing-impaired callers should use the relay service offered through their telephone service provider.

Resources for Boeing Retirees

TotalAccess has been replaced with Boeing Worklife. Former employees, beneficiaries and alternate payees can access HR support and benefits service providers directly.

Read the appropriate instructions below to set up your online account access to the Boeing Retirement Service Center.

I Left Boeing BEFORE January 1, 2011

I Left Boeing AFTER January 1, 2011

For additional information regarding online access to the Boeing Service Center for Health and Insurance as well as the Boeing Discount Program, click here.

If you are experiencing any issues with your online account registration, please email us.

Boeing Frontiers Magazine

In 2017, Frontiers changed from a monthly to a year-end format. Selected features from the 2017 edition, along with an archive of past editions, can be found online.

Visit Boeing Frontiers magazine

    Employee/Retiree Change of Address

     

     

    Current Boeing and Jeppesen employees

    Update home address in Worklife or call the Worklife Care Team at 1-866-473-2016.

    Retirees, former employees, beneficiaries, Qualified Domestic Relations Orders (QDROs) and individuals living outside the United States

    Overview

    As a former employee or recipient of a Boeing benefit, you may have a need to update your address on file. In addition to updating your address with The Boeing Company, within Worklife under your Profile, you must update your address with every Benefit Supplier as well.

    Boeing

    Former Boeing or Jeppesen Employees who left the Company since January 1, 2011:

    If you are a former Boeing or Jeppesen employee, and have left the company on or after Jan. 1, 2011, you can update your address with The Boeing Company within Worklife or by calling the Worklife Care Team at 866-473-2016. You will also need to update your address directly with the Benefit Suppliers. Follow the instructions below for Health & Insurance and for Retirement Benefits, as applicable.

    If you DO NOT know your Worklife password and BEMS ID*:

    • You must complete a change of address form even if you have not moved recently:
    • Mail or fax the completed change of address form to the Worklife Care Team at the address/fax number provided on the form.
    • The Worklife Care Team will update your home address once they receive your completed change of address form. A new Worklife password will be mailed to you at the address you provided on the form. The password and your BEMS ID are very important because you will be required to provide both whenever you use Worklife via the phone or online.

    Former Boeing or Jeppesen Employees who left the Company before January 1, 2011; Beneficiaries/QDRO or other recipients of benefits after retirement:

    If you are a former Boeing or Jeppesen employee who has left the company before Jan. 1, 2011, or you are a Beneficiary or QDRO, you must update your address directly with the Benefit Suppliers. Follow the instructions below.

    If you have any questions, please contact the Worklife Care Team at 1-866-473-2016.

    Health & Insurance

    Log onto the Your Benefits Resources website.

    Navigate to the Your Profile section of the Your Benefits Resources website find your address and click “Change” to update your address.

    Or, you can call The Boeing Service Center for Health & Insurance at 866-504-4256.

    Retirement Benefits

    Log onto the Retirement Benefits website.

    Click the Personal Information tab on the Retirement Benefits website. Click Address Information to review and update your address.

    If you do not have access to the Retirement Benefits website, complete and return the Boeing Retirement Service Center address change form.

    If you have questions or need assistance, call the Boeing Retirement Service Center at 833-787-2772.

    Power of Attorneys (POA)/Guardians/Conservators

    NOTE: A Power of Attorney (POA)/Guardian/Conservator must have an approved POA/Guardianship/ Conservatorship document on file and approved by Boeing prior to submitting a change of address on behalf of the principal.

    If Boeing has a POA/Guardianship/Conservatorship on file and approved for the participant, and you are either the participant or the approved agent: If you know the participant’s Worklife password and BEMS ID*: Login to Worklife at https://boeing.service-now.com/worklife.

    Use the Worklife search bar to find 'Mananging your Worklife Password', click on the article with the same name, and follow the instructions in the article.

    • Active Employees – Use the participant’s BEMS ID and Worklife password to change their address.
    • All Non-Active persons – Contact Conduent directly to make an address change by calling the Conduent Boeing Retirement Service Center at 1-833-787-2772.

    If you DO NOT know the participant’s Worklife password and BEMS ID*, you must complete a change of address form:

    Mail or fax the completed change of address form to Worklife Care Team at the address/fax number provided on the form.

    Once the Worklife Care Team (WCT) receives the completed change of address form, the WCT Agent will update the home address. A new Worklife password will be mailed to the new home address. The password and BEMS ID* are very important because both are required when using Worklife via the phone or online.

    If Boeing DOES NOT have a POA/Guardianship/Conservatorship on file and approved for the participant: You must go to the Power of Attorney website and follow the guidelines for submitting a POA/Guardianship/Conservatorship first. Once approved, you may then proceed with the address change by following the above instructions.

    *BEMS ID is an identification number assigned by Boeing to use in place of your social security number. If you do not know your BEMS ID, you must contact the Worklife Care Team at 1-866-473-2016 and say "BEMS ID" when prompted. You must have your BEMS ID prior to submitting a home address change form.

    IMPORTANT NOTE: You can only record one home address with the company. That address is used for payroll/payment purposes, company mailings, Worklife password mailings, and to determine tax location and benefits (if applicable). If you carry health insurance through Boeing, changing your home address to another state could alter the benefits.

    Power of Attorney

    There may come a time when a Boeing employee, former employee, or beneficiary is no longer able to manage their affairs or wants to allow another individual access to their Boeing records. Should this be the case, Boeing would require proper documentation authorizing this request. Acceptable forms of authorization are a Power of Attorney, Guardianship, or Conservatorship.

    Additional information and instructions can be found at the following links:

    State of Washington

    Current Washington Residents without a valid Guardianship or Conservatorship:

    If you live in the state of Washington and do not have a current Guardianship or Conservatorship established, we ask that you complete and submit a new Boeing Specific Power of Attorney. This document is a checklist that gives Boeing clear direction on what authority you wish to grant to the named individual. This document can be submitted in lieu of a current Power of Attorney. Your signature will either need to be notarized or verified by two witnesses in order for the document to be valid. You can print the form by selecting this link.

    Current Washington Residents with a valid Power of Attorney, Guardianship or Conservatorship:

    If you currently have a valid Power of Attorney, Guardianship, or Conservatorship, Boeing will accept the documentation. The documentation must indicate what authority has been given to the "agent" with respect to your Boeing benefits including the authority to change your address. The documentation must be reviewed and approved before access will be granted to your "agent". As an alternative you may submit the simplified Boeing Specific Power of Attorney Form.

    Boeing will only accept the following types of documentation:

    • Durable Power of Attorney
    • General Power of Attorney
    • Financial Power of Attorney
    • Conservatorship
    • Guardianship

    Boeing will not accept:

    • Power of Attorney for Healthcare
    • Trust Documents
    • Authorization to Release Information

    Things to Know:

    Some things you can do to ensure your request is approved in a timely manner:

    • Review the document you are submitting to verify when it is effective. The document may state that in order to become effective, the Participant must be incapacitated. The document will provide the requirements for proof of incapacitation. Usually one or more letters are needed from a physician to prove incapacitation. If that is the case, Boeing will need a copy of the physician statement(s).
    • If the Primary Attorney In Fact is deceased, please provide a copy of the death certificate.
    • If the Alternate Attorney In Fact is replacing the Primary there will be additional documentation required. Please review the document you are submitting to see the specific requirements. For example it may require a letter from the Primary relinquishing authority or a letter of Revocation of Authority.

    To Submit Documents:
    Please include the following:

    • POA Cover Sheet – you can either print the Fax Cover Sheet or you can create a cover sheet with the following information:
    • To: Boeing Service Center
    • From: Requestors Name Requestors contact information (phone number and/or address)
    • Regarding: Participant's Name Participant's BEMS ID, First five of the SSN, or Year of Birth
    • Complete Document – include all pages and any supporting documentation

    Submit Documentation To:
    Fax:   855-283-3913

    Or Mail
    Boeing POA Service Center
    Boeing Retirement Service Center
    P.O. Box 18023
    Norfolk, VA 23501-1865

    Overnight Mailing Address:
    Boeing POA Service Center
    1434 Crossways Blvd
    Chesapeake, VA 23320

    Phone Number:  855-528-8287

    All Others

    Participants not living in the state of Washington

    If you currently have a valid Power of Attorney, Guardianship, or Conservatorship, the documentation must be reviewed and approved before access will be granted to your "agent". The documentation must indicate what authority has been given to the "agent" with respect to your Boeing benefits including the authority to change your address.

    Boeing will only accept the following types of documentation:

    • Durable Power of Attorney
    • General Power of Attorney
    • Financial Power of Attorney
    • Conservatorship
    • Guardianship

    Boeing will not accept:

    • Power of Attorney for Healthcare
    • Trust Documents
    • Authorization to Release Information

    Things to Know:

    Some things you can do to ensure your request is approved in a timely manner:

    • Review the document you are submitting to verify when it is effective. The document may state that in order to become effective, the Participant must be incapacitated. The document will provide the requirements for proof of incapacitation. Usually one or more letters are needed from a physician to prove incapacitation. If that is the case, Boeing will need a copy of the physician statement(s).
    • If the Primary Attorney In Fact is deceased, please provide a copy of the death certificate.
    • If the Alternate Attorney In Fact is replacing the Primary there will be additional documentation required. Please review the document you are submitting to see the specific requirements. For example it may require a letter from Primary relinquishing authority or a letter of Revocation of Authority.

    To Submit Documents:
    Please include the following:

    • POA Cover Sheet – you can either print the Fax Cover Sheet or you can create a cover sheet with the following information:
      • To: Boeing Service Center
      • From: Requestors Name
        Requestors contact information (phone number and/or address)
      • Regarding: Participant's Name
        Participant's BEMS ID, First five of the SSN, or Year of Birth
    • Complete Document – include all pages and any supporting documentation

    Submit Documentation To:
    Fax:   855-283-3913

    Or Mail
    Boeing POA Service Center
    Boeing Retirement Service Center
    P.O. Box 18023
    Norfolk, VA 23501-1865

    Overnight Mailing Address:
    Boeing POA Service Center
    1434 Crossways Blvd
    Chesapeake, VA 23320

    Phone Number:  855-528-8287