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Boeing Online Services Privacy and Cookie Policy

Thank you for reviewing the Boeing Online Services Privacy and Cookie Policy (“Policy”). This Policy applies to any of The Boeing Company and its family of companies (“Boeing”) enterprise online services and related offerings (“Services”) that display or link to this Policy. Boeing’s consumer products, sites, and services are governed by the Boeing Privacy and Cookie Policy unless indicated otherwise.

Many of Boeing’s Services are intended for use by organizations. If you interact with our Services through an account provided by your organization, the organization may administer your Services account, and control and access your data, including the contents of files stored on our Services. If your organization is administering your use of our Services, you should direct privacy inquiries to your organizational administrator. Boeing is not responsible for the privacy or security practices of organizational customers, which may differ from those set forth in this Policy.

Our Services may enable purchase, subscription, or use of other products and online services from Boeing or third parties with different privacy practices, and those other products and online services will be governed by their respective privacy policies.

Customer Data
Customer Data is all data, including traveler profiles, maintenance records, and other text or image files provided to Boeing by you or your organization through use of our Services. Customer Data will be used to provide the Services, including compatible related purposes. For example, we may use Customer Data to provide a personalized experience, improve service reliability, combat spam or other malware, or improve features and functionality of the Services.

Boeing processes Customer Data under the direction of organizational customers, and has no direct control or ownership of the personal data it processes. The organizations are responsible for complying with any regulations or laws that require providing notice, disclosure and/or obtaining consent prior to transferring Customer Data to Boeing for processing purposes.

Account Data
Account Data is information provided to Boeing during sign-up, purchase, or administration of the Services. Account Data includes the names, addresses, phone numbers, and email addresses you provide, as well as aggregated usage information related to your organization’s accounts and administrative data. We use Account Data to provide the Services, complete transactions, service the account, and detect and prevent fraud.

We may use Account Data to contact your organization to provide information about accounts, subscriptions, billing, and updates to the Services, including information about new features, security or other technical issues. We may also contact your organization regarding government or other third-party inquiries we receive regarding its use of the Services. You or your organization will not be able to unsubscribe from these non-promotional communications. Subject to contact preferences, we may also send promotional communications about our products and services. You may manage your contact preferences in your account profile or by contacting your Boeing sales representative.

With limited exceptions, Boeing processes Account Data under the direction of its organizational customers, and has no direct control or ownership of the personal data it processes. The organizations are responsible for complying with any regulations or laws that require providing notice, disclosure and/or obtaining consent prior to transferring Account Data to Boeing for processing purposes.

Payment Data
Organizations who make purchases will be asked to provide information, which may include payment instrument number (e.g., credit card), name and billing address, the security code associated with the payment instrument, organizational tax ID, and other financial data (“Payment Data”). We use Payment Data to complete transactions, as well as to detect and prevent fraud. When you provide Payment Data online, we may store that data to help you complete future transactions.

You may update or remove Payment Data associated with your organization’s account by logging in to individual Services or by contacting customer support. After you close an account or remove Payment Data, however, Boeing may retain that information for as long as reasonably necessary to complete transactions, to comply with Boeing’s legal and reporting requirements, and to detect and prevent fraud.

Support Data
Support Data is the information we collect when you contact or engage Boeing for support. It may include information you submit in a support request, or about the condition of the device and the app where a fault occurred, including error-tracking files. We use Support Data to resolve your support incident.

In addition to using Support Data to resolve your support incident, we also use it to operate, improve and personalize the products and services we offer. Phone conversations, online chat sessions, or remote troubleshooting sessions with support professionals may be recorded and/or monitored. Following a support incident, we may send you a survey about your experience.

Telemetry Data
Telemetry Data is the information we collect that tells us how our Services are performing and being used. It includes information about when and how long a Service is used, which features are accessed, and the physical location of devices used to access our Services. It may also include information about hardware, software, and other details gathered related to usage, authentication, diagnostics, errors encountered, or the condition of the device and the Service when an error occurred.

In addition to using Telemetry Data to resolve common incidents related to our Services, we also use it to operate, improve and personalize the Services we offer.

We use cookies as described in section “Do we use cookies or tracers?” of the Boeing Privacy and Cookie Policy.

Use of Subcontractors
Boeing may hire subcontractors to provide services on its behalf. Any such subcontractors will be permitted to obtain data from the Services only to deliver the services Boeing has retained them to provide and will be prohibited from using data for any other purpose.

Disclosure of Data
We will not disclose Customer Data outside of Boeing except as a customer directs, as described here or in relevant agreement(s), as required by law, or in response to legitimate governmental requests. Should law enforcement contact Boeing with a demand for Customer Data, Boeing will attempt to redirect the law enforcement agency to request that data directly from the organizational customer. In support of the above, Boeing may provide basic organizational contact information to the third party.

We may share Account Data or Payment Data with third parties for purposes of fraud prevention, to process payment transactions, or to enable a requested purchase, subscription, or use of a third party offering.

Boeing is committed to helping protect the security of your information. We have implemented and will maintain appropriate technical and organizational measures intended to protect your information against accidental loss, destruction or alteration, unauthorized disclosure or access, or unlawful destruction.

Data Location
Data that Boeing processes on your behalf may be transferred to, and stored and processed in, the United States or any other country in which Boeing or its affiliates or subcontractors maintain facilities. You appoint Boeing to perform any such transfer of data to any such country and to store and process this data in order to provide the Services. We take steps to ensure that the data we collect under this Policy is processed according to the provisions of this Policy and the requirements of applicable law wherever the data is located. Boeing and many of its subsidiaries abide by the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the adequate protection of personal information from the European Economic Area and Switzerland. To learn more about the Safe Harbor program, and to view certifications for participating companies, please visit

Data Retention
Boeing retains Services data according to the timeframes set forth in relevant customer agreements, or in lieu of an agreement, for as long as a legitimate business purpose exists.

Mobile Apps
This section of the Policy describes our practices related to the collection, use, and disclosure of personal and location information in the course of providing services through our mobile applications (“Apps”).

Collection: After download, our Apps may solicit information from you such as login credentials. Logging in generally allows access to account information and App features. You may at times be given the option to enter personal information while using certain features of our Apps. Some of the information you enter, or that may be entered on your behalf by your organization, may include first and last name, phone number, email, mailing address, passport or government ID (number, country of issue, expiration date), gender, date of birth, and country of residence.

Use, Retention, & Disclosure: Boeing will use, retain, and disclose your data as described in the relevant sections of this Policy.

Location Information: Boeing may obtain pinpointed physical device location information from technologies like GPS, Wi-Fi, or cell tower proximity. You may be able, depending on your organization’s policies, to withdraw your permission for Boeing to acquire location information from your device. Boeing Apps use location features (GPS or network-based) to support use of location-based tools such as airport/map views, city code searches and other features, as-well-as to improve Boeing Apps.

In the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets or stock, Boeing is likely to disclose your personal information to the new owners, subject to a requirement that such information be used only in accordance with this Policy.

How to Contact Us
Boeing welcomes your comments. If you believe that we are not adhering to our privacy commitments, please contact us here.

Changes to this Privacy Policy
From time to time, Boeing may revise this Policy at its discretion. We note the effective date of the Policy below, so you know when it was last updated. Boeing advises you to check back periodically to review the Policy because Services customers will be prospectively bound by the then-current version of this Policy.

Effective Date: October 28, 2015