Changes to the 737 MAX / Additional Updates

What will be addressed prior to the airplane returning to service?

During the review and testing process, a few issues were discovered that did not directly relate to the Maneuvering Characteristics Augmentation System (MCAS) or the accidents. These items will be addressed on every airplane before it returns to service.

1 Developed software updates to address theoretical horizontal stabilizer issue

During testing, the team simulated what would happen in the event of various potential fault conditions. These identified a theoretical combination of faults that could lead to a runaway stabilizer condition. Although this condition has never occurred during the 200 million hours of flight operations on any 737 airplane, new software was developed, tested and certified to ensure that it can never happen. Updated software will be loaded on all airplanes before they return to service.

2 Determined solution to modify some wiring to meet U.S. Federal Aviation Administration (FAA) requirements

The regulators’ comprehensive review process included a robust examination of the airplane’s horizontal stabilizer control system. During the review the team determined that some of the wiring associated with the system wasn’t separated as far apart as required by the FAA. All airplanes will be modified to meet this requirement before returning to service. In some cases, we will perform this task for our airline customers; in others, we’ll provide them with all of the technical documentation and materials they need to do the work themselves.

3 Checking stored airplanes for Foreign Object Debris (FOD)

FOD can be an unintentional byproduct of the airplane production process. During routine maintenance on airplanes in storage, we found some instances of FOD. We immediately inspected all of the stored airplanes for FOD and shared inspection recommendations and detailed instructions with customers storing their own airplanes. We also enhanced our training and procedures to reduce the likelihood of FOD. All airplanes will undergo a FOD inspection prior to returning to service.

4 Updated software to address remote possibility of autopilot disengagement

Extensive testing and analysis identified a remote possibility that the autopilot could disengage without a pilot command. Flight deck alerts and warnings were already in place that would alert the crew to this issue, which has never actually occurred. New software was developed, tested and certified to prevent this remote possibility from ever occurring. Updated software will be loaded on all 737-8 and 737-9 airplanes before they return to service.

Will there be additional changes in the future?

All of our airplane programs include a process for continuous product improvement. Neither of the following items were considered by regulators to be required for the safe return to service but will be addressed as we go forward.

Increased Angle of Attack (AOA) integrity

One regulator requested that we also consider future action to further increase AOA integrity. The regulator did not consider this a requirement for the airplane’s safe return to service. Our teams are currently looking at the best way to develop and implement this functionality.

Additional crew alerting testing

Following return to service, Boeing and key regulators will continue to engage in studying the human factors associated with the crew alerting features on new models of the 737. Planning for this initiative is in the early stages.