At Boeing, we are honored to serve all the people who rely on our products and services every day. That’s why we hold ourselves to the highest standards in our work, how we do it and how we treat one another.
Across our global enterprise, Boeing employees are united by a shared commitment to our values, which serve as the guiding principles for all we do. As we innovate and operate to make the world better, each one of us takes personal accountability for living these values and leading the way forward for our teams, our customers, our stakeholders, and the communities in which we live and work.
A strong engineering foundation enables us to build and maintain our products with safety, quality and integrity in the factory and in service. Our customers expect it. That’s why we will always take the time to get the engineering right.
At every stage of every program — from design and manufacturing to sales and marketing, and everything beyond and between — we will know who is responsible for every aspect of the work. Each of us, including our supplier partners, will understand our individual responsibilities and be personally accountable for the work we do.
These principles have served many businesses well, including our own, so we will commit to them across the board. We will encourage continuous improvement in every aspect of our business, working to maximize the value we provide to customers while minimizing waste. Rework has a negative effect on productivity and first-time quality, so we will strive to eliminate it in all aspects of our business, from engineering design to the factory floor to the office environment. Let’s do things right the first time, every time.
Our commitment to safety, quality and compliance stands strong and unwavering. At the same time, the ability to conduct our day-to-day work as efficiently as possible is also fundamental to strengthening our business. We encourage employees to evaluate internal organizational and team processes, policies and meeting forums to get work done and suggest ways to streamline them that honors our values and helps us fulfill our priorities.
While it’s important to acknowledge extraordinary efforts to overcome unplanned obstacles to our work, it’s even more important to establish and celebrate the everyday planning, execution and discipline that set us up for success. Instituting predictability and stability across our business will support our priorities and prepare us to face the unexpected.
In everything we do and in all aspects of our business, we will make safety our top priority, strive for first-time quality, hold ourselves to the highest ethical standards, and continue to support a sustainable future.
Rooted in transparency, fairness and learning, a Just Culture creates an environment where everyone feels free to report errors and are treated fairly for making mistakes while being held accountable for negligence or malicious behavior. The intent is to help all of us learn from mistakes to improve as individuals and as a company.
As we strive for continuous improvement in ourselves and our company, we will seek insights from one another, as well as external thought leaders and companies with demonstrated excellence. Discovery and assimilation of these best practices will empower us to solve our most difficult problems.
By committing fully to our values, communicating with transparency, and delivering results with excellence, we will earn and retain the confidence of our customers, suppliers and investors; our team members; and everyone who uses our products and services.
We will incorporate and amplify a wide range of ideas and global perspectives while building diverse teams, appreciating one another’s differences as assets, and holding ourselves accountable to equitable processes that promote trust and transparency.