I studied human factors engineering within industrial engineering because I’ve always been fascinated by psychology and human behavior. I believe that by understanding how people think and act, we can design systems that improve human and system performance. I’m passionate about making work and life easier through a human-centered design approach. During graduate school, I was fortunate to work as a research assistant on several studies funded by the U.S. Federal Aviation Administration. Those experiences sparked my commitment to maintenance human factors and aviation safety.
I grew up professionally in Boeing Commercial Airplanes Customer Support. Helping airline customers, maintenance organizations, and internal teams solve real-world problems and improve safety is deeply motivating. Since 2012, I have visited 69 Boeing airline customers, provided maintenance human factors support to over 100 organizations in more than 60 countries, and directly trained over 7,000 aviation professionals in safety, quality, maintenance and engineering. Seeing measurable improvements in safety and performance is what drives me.
The Boeing Technical Fellowship is my community. Fellowship role models have inspired and supported my growth and broadened my horizons. The Fellowship also gives me a platform to influence the enterprise positively. Just as I serve Boeing airline customers, I am committed to serving the human factors engineering discipline and the Boeing Technical Fellowship with integrity and dedication.
I’m excited to build a cohesive technical strategy and team and apply human factors engineering to design maintainability, repairability, serviceability and producibility into Boeing products from the start — making the work of maintainers and ground support personnel safer, more efficient and easier — rather than retrofitting solutions after problems arise.